SpecterOps

Architect

• Ensure the availability and functionality of training labs across all course offerings
• Work in partnership with Course Architects to design hands-on labs that complement course content and objectives
• Collaborate to ensure that lab activities align with the training goals and provide practical, real-world experiences for participants
• Develop proof of concept labs using Ansible playbooks to automate the deployment and configuration of lab environments
• Ensure that proof of concept labs are scalable, repeatable, and well-documented
• Demonstrates project management from product design and development to client communication for expectations of delivery
• Demonstrates capability to lead the overall CTF product by working with other departments to facilitate development work, scheduling, and guides development teams to meet agreed upon deliverable deadlines
• Communicates project successes and issues throughout the development while prioritizing tasks for future improvement
• Deploy labs into the OpenStack cloud environment and AWS, ensuring that the labs are accessible to participants for training purposes
• Create and maintain comprehensive lab documentation, including setup instructions, troubleshooting guides, and lab manuals
• Provide technical support to instructors and participants during training sessions to resolve lab-related issues or questions
• Troubleshoot and resolve lab environment problems promptly
• Conduct regular testing and quality assurance checks to ensure that labs are functional and error-free
• Collaborate with Course Architects to make necessary adjustments and improvements to labs.

Training Architect

Client Services Representative

• Design, develop, and maintain high-performance REST APIs and other web services that meet business requirements and scale to handle large amounts of traffic
• Collaborate closely with front-end developers, product owners, and other stakeholders to ensure seamless integration of backend services into the overall application architecture
• Implement security best-practices to safeguard sensitive data
• Optimize database queries and other I/O operations to achieve optimal performance of back-end services
• Participate in code reviews to maintain code quality standards and provide constructive feedback to team members
• Identify and troubleshoot performance bottlenecks, system failures, and bugs

Senior Client Services Software Engineer

• Design, develop, and maintain high-performance data collectors, REST APIs, and other web services that meet business requirements and scale to handle large amounts of traffic
• Collaborate closely with front-end developers, product owners, and other stakeholders to ensure seamless integration of backend services into the overall application architecture
• Act as a technical lead on team projects by gathering requirements, technical investigation, and systems design and guiding the team through implementation
• Implement security best-practices to safeguard sensitive data
• Optimize database queries and other I/O operations to achieve optimal performance of back-end services
• Participate in code reviews to maintain code quality standards and provide constructive feedback to team members
• Identify and troubleshoot performance bottlenecks, system failures, and bugs

Staff Software Engineer, Client Services

QA Automation Engineer

• Design, develop, and maintain test automation and environments that meet business requirements and scale to handle a wide array of customer configurations
• Collaborate closely with front-end developers, product owners, and other stakeholders to ensure seamless integration of backend services into the overall application architecture
• Implement security best-practices to safeguard sensitive data
• Optimize database queries and other I/O operations to achieve optimal performance of back-end services
• Participate in code reviews to maintain code quality standards and provide constructive feedback to team members
• Identify and troubleshoot performance bottlenecks, system failures, and bugs

Testing Automation Engineer

Full-stack Engineer

• Create a user-friendly interface for BloodHound Enterprise
• Develop and maintain reusable React components for consistent user experiences
• Integrate front-end components with backend services via REST API endpoints
• Optimize application performance and troubleshoot front-end issues
• Collaborate with product team to design and validate application mockups
• Author unit and integration tests to ensure correct application behavior
• Write and review technical documentation

Senior UI Software Engineer

Senior Services Software Engineer – Go

• Design, develop, and maintain high-performance REST APIs and other web services that meet business requirements and scale to handle large amounts of traffic
• Implement security best-practices to safeguard sensitive data
• Participate in code reviews to maintain code quality standards and provide constructive feedback to team members
• Identify and troubleshoot performance bottlenecks, system failures, and bugs

Services Software Engineer

Operations

• Reporting
• Create & maintain reporting in Salesforce and Excel across key performance indicators to track and analyze team performance.
• Support recurring leader meetings by maintaining reporting packages, updating content, and tracking action items.
• Generate ad hoc analyses of sales performance as requested to assess sales trends, weaknesses, opportunities, and processes.
• Sales Team Support
• Support day-to-day inquiries from the sales team, providing prompt and efficient resolution across a range of issues.
• Drive the onboarding process for new hires on the sales team, to ensure all new hires have the required tools, access, and enablement materials to onboard successfully.
• Processes
• Collaborate with sales leaders to review current sales processes and workflows to identify friction points, gaps, and improvements.
• Sales Tools
• Gain experience administrating sales tools such as Salesforce, LinkedIn Sales Navigator, Outreach, and ZoomInfo.

Sales Operations Intern

System Administrator

• Architect, design, and maintain enterprise infrastructure across hybrid cloud, on-premises, and SaaS environments to ensure scalability, security, and high availability for a fast-growing cybersecurity organization.
• Serve as a senior technical leader and subject matter expert for systems architecture, identity, endpoint management, collaboration platforms, and enterprise services.
• Partner closely with the Director of Information Technology to help guide the IT Operations team, drive strategic initiatives, and ensure alignment between infrastructure capabilities and business objectives.
• Design and operate multi-cloud infrastructure environments, including identity integrations, compute workloads, and platform services.
• Lead architecture and lifecycle management for enterprise productivity and collaboration platforms, ensuring secure configuration, policy enforcement, and operational reliability.
• Develop and maintain identity and access management architecture, including directory services, federation, authentication flows, and enterprise access controls.
• Design, deploy, and manage endpoint infrastructure for corporate workstations and laptops across multiple operating systems, ensuring strong security posture and user productivity.
• Oversee secure infrastructure for internal systems and services, including virtualized workloads, internal application hosting, and enterprise service platforms.
• Drive secure email and messaging platform architecture, including authentication, reputation protection, and anti-abuse controls.
• Design and maintain enterprise networking and secure remote access infrastructure, supporting distributed employees and global operations.
• Implement and maintain centralized logging, monitoring, and observability platforms to support operational visibility, troubleshooting, and security investigations.
• Lead vulnerability management initiatives, including patching strategies, remediation processes, and risk mitigation across infrastructure, endpoints, and applications.
• Collaborate with security engineering teams to ensure infrastructure aligns with security best practices, compliance standards, and threat mitigation strategies.
• Evaluate, recommend, and implement new tools and technologies that improve operational efficiency, security posture, and developer productivity, ensuring the company stays aligned with modern best-of-breed solutions.
• Provide architectural guidance and mentorship to systems engineers and IT operations staff while remaining a hands-on individual contributor.

Senior IT Systems Administrator

Technical Account Manager

• Consult with customers to understand use cases and desired outcomes.
• Onboard, train, and enable new BHE customers to ensure a smooth start.
• Maintain regular customer cadence calls to ensure ongoing engagement, proactively address concerns, and share best practices in Identity security.
• Drive effective communications with customers and internal teams.
• Help customers integrate BHE data with other systems, enhancing their overall experience and value recognition.
• Identify churn risk and implement success plans to restore customer health, ensuring long-term customer retention.
• Keep account health and status updated for management and cross-team reference, providing clear visibility into customer satisfaction and issues.
• Act as the customer's voice internally, advocating for requested features and providing the detail and context necessary for product design.
• Develop solutions or prototypes that improve customer value recognition, leading towards developing new features.
• Track support tickets and engage engineering as needed to resolve bugs for your customers in collaboration with Support Engineers.