Specsavers

Call Centre Assistant

Specsavers

full-time

Posted on:

Location Type: Office

Location: Crawley • United Kingdom

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Salary

💰 £12 per hour

About the role

  • organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging
  • answering calls and general queries
  • updating & filing records
  • managing appointments
  • provide a top-notch administrative service that will support the store’s success

Requirements

  • Great communication skills – confident, clear and friendly when speaking with customers over the phone.
  • Active listening – able to understand customer needs quickly and accurately.
  • Strong organisational skills – keeping on top of bookings, referrals, and customer queries.
  • Attention to detail – ensuring information is recorded accurately and passed to the right teams.
  • Ability to stay calm under pressure – especially during busy periods or when handling challenging calls.
  • Tech‑savvy approach – comfortable using booking systems, computer software and headsets.
  • Problem‑solving mindset – able to resolve issues or identify who can help when needed.
  • Teamwork – working closely with colleagues across the store and call centre.
  • Customer‑focused attitude – always aiming to deliver a positive experience on every call.
  • Time management – managing workload efficiently to keep wait times low and service levels high.
Benefits
  • Up to £12.41ph, depending on experience
  • Full time - 40.5 hours, to include weekend working
  • We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
  • Specsavers Perks - a portal to a world of great everyday discounts and savings
  • WeCare - our employee support service to help you and your immediate family when you need it most
  • Complimentary subscription to the Headspace app
  • Eyecare and hearcare discounts for you and your family
  • Enjoy an additional paid day off on your birthday to celebrate you!
  • Enhanced family leave and company sick pay
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsactive listeningorganisational skillsattention to detailcalm under pressureproblem-solvingteamworkcustomer-focused attitudetime management