Speckle

Enterprise Customer Success Lead

Speckle

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $150,000 - $180,000 per year

Job Level

Senior

About the role

  • Own our enterprise customer portfolio
  • Drive adoption and expansion across our existing enterprise customer base
  • Help identify and deliver strategic platform engagements that prove transformational ROI
  • Build the playbook and team that will scale customer success as we grow
  • Responsible for leading six-figure strategic engagements with innovative AEC firms
  • Create systems that enable scale to support customer success

Requirements

  • Proven track record managing complex, strategic accounts ($200K-$500K+ ACV)
  • History of driving adoption, expansion, and high net revenue retention
  • Experience navigating large organizations and building executive relationships
  • Comfortable managing book of business with P&L responsibility
  • Experience ensuring successful delivery of consulting engagements
  • Ability to diagnose business problems and translate them into actionable solutions
  • Track record of delivering measurable ROI for customers
  • Understanding of design, construction, and/or facilities management workflows
  • Familiarity with BIM, data workflows, and AEC technology landscape
  • Existing relationships in the industry a plus
  • Experience building CS functions, playbooks, or teams from scratch
  • Systems thinker who can balance execution with process development
  • Thrives in ambiguity and gets energized by building rather than maintaining
  • Track record of hiring and developing high-performing teams
Benefits
  • Competitive compensation: Base salary + performance bonus + equity. Your success drives ours.
  • Generous vacation policy: So you can disconnect and recharge.
  • In-person collaboration: We believe in value of in-person collaboration, with frequent in-person working sessions and an annual all-company retreat
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementP&L responsibilityconsulting engagementsbusiness problem diagnosisactionable solutionsmeasurable ROIBIMdata workflowsAEC technology
Soft Skills
relationship buildingstrategic thinkingsystems thinkingexecution balanceprocess developmentadaptabilityteam buildingleadershiphigh-performance team development