
Client Delivery Manager – Technical Project Manager
Spearbit Labs
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $115,000 - $150,000 per year
Tech Stack
About the role
- Lead end-to-end management of security review projects, including kickoff calls, regular sync meetings, findings reviews, and closeout sessions
- Prepare projects for kickoff by coordinating technical requirements, timelines, and stakeholder alignment
- Ensure audit introduction and retrospective processes run smoothly across all engagements
- Monitor project progress and proactively address potential blockers or delays
- Oversee the full project lifecycle to maintain engagement, process integrity, and overall quality
- Maintain clear communication channels between client and delivery teams throughout project lifecycle
- Verify that all lifecycle steps (from introduction to retrospective) are properly followed
- Review technical reports for quality and completeness, ensuring all findings are properly documented
- Dive into each audit enough to understand the topic, technical discussions, and code context
- Step in to support technical teams when tasks are incomplete or need additional coordination
- Develop and maintain strong client relationships, serving as their primary point of contact
- Navigate difficult conversations with professionalism and tact when challenges arise
- Schedule and facilitate debrief calls between sales, clients, and technical project managers
- Ensure clients receive comprehensive support from project start to finish
- Build long-term client relationships through consistent communication and technical credibility
- Feed product insights back into our product and services roadmap
- Shape the roadmap through collaboration by translating client challenges and ecosystem trends into product opportunities that influence what our product team builds next
- Provide feedback on researcher performance and identify opportunities for process improvement
- Support administrative system upgrades to CRMs, fine-tuning the instance as organizational needs evolve
- Quickly gain context on complex technical security situations to facilitate effective communication
- Contribute to process improvements that enhance client delivery and team efficiency
- Act as a bridge between technical research teams and non-technical stakeholders
- Coordinate task distribution and maintain clear audit plans to ensure full coverage
- Monitor team engagement and collaboration throughout projects
Requirements
- 3+ years of experience in technical project management, preferably in cybersecurity, blockchain, or Web3 ecosystems
- Able to participate in technical discussions, understand the topic as well as code context
- Working knowledge of security audit processes, vulnerability assessment, and penetration testing methodologies
- Proven track record of managing multiple concurrent technical projects with competing priorities
- Experience with project management tools and methodologies (Agile, Scrum, Waterfall)
- Demonstrated ability to manage projects from inception through delivery while maintaining quality standards
- High level of professionalism and integrity when handling sensitive security information
- Customer-centric mindset with commitment to exceptional service delivery.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical project managementsecurity audit processesvulnerability assessmentpenetration testing methodologiesAgileScrumWaterfall
Soft Skills
communicationclient relationship managementproblem-solvingprofessionalismintegritycustomer-centric mindsetcollaborationcoordination