Norwegian Customer Support Advisor – Delivery Services
Speakit
Customer Support Advisor – Swedish
Speakit
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇷 Greece
Visit company websiteJob Level
Mid-LevelSenior
About the role
- - Handle inbound communication (calls, chats, and tickets) from restaurant partners and customers
- - Resolve issues related to orders, payments, deliveries, and platform use
- - Deliver empathetic and professional support across all service channels
- - Follow quality and response guidelines to ensure consistent service
- - Escalate complex cases when necessary and ensure proper follow-up
- - Support ad-hoc operational tasks as requested by the project
Requirements
- - Fluency in Swedish (spoken and written)
- - Good command of English for internal communication
- - Previous customer service experience is a plus, but not required
- - Excellent communication and typing skills
- - Ability to multitask and navigate between digital platforms
- - Willingness to work in rotational shifts
- - Ability to relocate to Greece
Benefits
- - Competitive gross monthly salary
- - 14 salaries per year
- - Remote work anywhere in Greece
- - Relocation package offered for abroad candidates (flight tickets to Greece and 2 weeks of free accommodation)
- - Monthly performance bonuses
- - Full healthcare package
- - Paid training and career development opportunities
- - Work in a multicultural environment
- - Long-term career opportunities with a global brand
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceissue resolutionorder managementpayment processingdelivery coordinationdigital platform navigationmultitasking
Soft skills
empathyprofessionalismcommunicationtyping skillsproblem-solvingadaptability
