Customer Support Advisor – Swedish
Speakit
Norwegian Customer Support Advisor – Delivery Services
Speakit
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇷 Greece
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle inbound communication (calls, chats, and tickets) from restaurant partners and customers
- Resolve issues related to orders, payments, deliveries, and platform use
- Deliver empathetic and professional support across all service channels
- Follow quality and response guidelines to ensure consistent service
- Escalate complex cases when necessary and ensure proper follow-up
- Support ad-hoc operational tasks as requested by the project
Requirements
- Fluency in Swedish (spoken and written)
- Good command of English for internal communication
- Previous customer service experience is a plus, but not required
- Excellent communication and typing skills
- Ability to multitask and navigate between digital platforms
- Willingness to work in rotational shifts
- Ability to relocate to Greece
Benefits
- Competitive gross monthly salary
- 14 salaries per year
- Remote work anywhere in Greece
- Relocation package offered for abroad candidates (flight tickets to Greece and 2 weeks of free accommodation)
- Monthly performance bonuses
- Full healthcare package
- Paid training and career development opportunities
- Work in a multicultural environment
- Long-term career opportunities with a global brand
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceissue resolutionorder managementpayment processingdelivery coordinationplatform navigationtyping skills
Soft skills
empathyprofessionalismcommunicationmultitaskingproblem-solvingfollow-up
