Speak4

Director of Partner Success

Speak4

full-time

Posted on:

Location Type: Hybrid

Location: Arlington • Virginia • United States

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Job Level

Lead

About the role

  • ** Role Responsibilities**
  • The Director of Partner Success will own the performance of the partner success function, with clear accountability for client retention, renewals, and revenue expansion.
  • - Lead, manage, and develop a high-performing team of three Partner Success Associates
  • - Own renewals, retention, and upsell performance across the Speak4 client portfolio
  • - Personally manage a set of high-value client relationships, ensuring strong engagement and long-term partnership
  • - Set clear goals and performance expectations for the team, and hold them accountable to results
  • - Identify risks to renewals early and take proactive steps to mitigate churn
  • - Partner closely with the Speak4 product team and PLUS Communications to ensure client needs are addressed and opportunities are captured
  • - Elevate client feedback into actionable insights that improve product, positioning, and growth

Requirements

  • **Qualifications**
  • We are looking for someone who is both a strong operator and a client-facing leader. This person should be comfortable managing people, owning revenue outcomes, and building trusted relationships with senior clients.
  • - 4+ years of experience in client success, account management, or sales, preferably in an agency or SaaS environment
  • - Experience managing and developing a team, including performance against revenue or retention goals
  • - A track record of driving renewals, retention, and upsell growth
  • - Strong client instincts, with the ability to build trust and operate as a strategic advisor
  • - Experience in public affairs, advocacy, or politics strongly preferred
  • - SaaS experience preferred**
Benefits
  • We offer competitive compensation with an opportunity for a year-end bonus. Medical, dental, vision, 401k, and life insurance. We also offer a paid parental leave program, paid vacation and paid sick leave. In addition, we have a hybrid work environment.
  • Speak4 is an Equal Employment Opportunity (EEO) employer.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client successaccount managementsalesteam managementrevenue growthretention strategiesupsell strategiesperformance managementstrategic advisingpublic affairs
Soft Skills
leadershiprelationship buildingclient engagementgoal settingaccountabilityrisk managementcommunicationproblem solvingtrust buildinginsight generation