Sales Operations Manager
Speak
full-time
Posted on:
Location Type: Hybrid
Location: Seoul • South Korea
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About the role
- Own weekly forecasting and pipeline rhythms with Sales leadership.
- Build and maintain the weekly ops cadence and standard metrics.
- Drive stage hygiene and clear definitions (what moves an opportunity from stage to stage, required fields, SLAs).
- Build dashboards for pipeline coverage, forecast vs target, stage conversion, cycle time, and leading indicators.
- Partner with Finance and RevOps on consistent definitions and auditability so reporting may be used for planning.
- Ensure channel partner reporting consistent, timely and reliable.
- Identify and clean the highest-impact data issues (owner, stage, amount, close date, product, region, source).
- Create training guides, so adoption is durable.
- Set up discounting guardrails and a clear approval matrix.
- Standardize quote / order forms to support contracting, invoicing, and downstream handoffs.
- Ensure the process is fast for the field, while still being controlled and auditable.
- Run territory and account assignment processes.
- Support lead routing logic and SLA monitoring.
- Track monthly pipeline generation plans (coverage and gap-to-goal) and surface issues early.
Requirements
- 5+ years in Sales Ops, BizOps, or similar roles supporting B2B GTM teams.
- Experience building sales processes that scale: forecasting, pipeline inspection, territory/account assignment, deal desk, and handoffs.
- Strong CRM operations and reporting experience (HubSpot, Salesforce, or similar): pipelines, permissions, required fields, lifecycle/stage definitions.
- Strong track record of AI tool adoption and AI tool leverage building.
- Strong analytical skills and comfort working with data and spreadsheets.
- Track record of creating lightweight governance that is adopted (templates, runbooks, enablement, change management).
- Clear and concise communicator in both English and Korean who can influence across cross-functional and cross-regional teams.
- High ownership, strong judgment, and comfort working with sensitive data (forecast, comp, performance).
Benefits
- Join a fantastic, tight-knit team at the right time: we're growing very quickly, we've most recently raised our Series C from some of the top investors in the valley, and we've achieved product-market fit in our initial markets. You'd join at a magical time when a single person could significantly change the course of the company.
- Do your life's work with people you’ll love working with: we care strongly about our craft and want every person at Speak to feel like they're growing every day. We believe in the idea that working with people you both enjoy and have respect for makes everything better. We hire thoughtfully and only work with people we admire deeply.
- Global in nature: We're live in over 40 countries and launching in a number of new markets soon. We have dedicated offices in San Francisco, Ljubljana, Seoul, and Tokyo, and you’ll have the opportunity to talk to users in each of these regions on a regular basis as well as travel.
- Impact people's lives in a major way: Learning a language is one of the single most life-changing skills one can learn, and right now 99% of people never achieve their goal because the process is broken. We’re helping millions of people achieve their goals and improve their lives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales forecastingpipeline managementdata analysisCRM operationsreportingterritory assignmentdeal desk processesgovernance frameworksAI tool adoptiondata cleaning
Soft Skills
clear communicationinfluencing skillsownershipjudgmentcross-functional collaborationtraining developmentchange managementanalytical thinkingproblem-solvingadaptability