SPCSHP

Product Designer

• Oversee agency-wide resource allocation and capacity planning across all departments and client accounts
• Develop and maintain sophisticated staffing models that balance utilization targets, project needs, and crew development
• Partner with senior leadership to forecast resource needs based on pipeline revenue, new business opportunities, and account growth trajectories
• Assess holistic team structure against business needs and identify talent gaps based on level, skill, and expertise
• Lead conversations with stakeholders on recommendations for team growth and development, including building business cases for new full-time hires
• Identify and communicate anticipated capacity scenarios, including strategic solutions for predicted availability and/or overcapacity situations
• Extract, analyze, and synthesize utilization data from resource management systems to provide actionable insights to senior leadership
• Create comprehensive reports and dashboards that track key metrics, including billable utilization, bench time, project profitability, and resource burndown
• Present monthly and quarterly resource performance reviews to leadership with strategic recommendations
• Maintain strict confidentiality when handling sensitive utilization data, compensation information, and performance metrics
• Build, cultivate, and maintain an extensive network of vetted freelance talent across all disciplines
• Lead freelance negotiations, including rate discussions, project scoping, and contract terms that balance quality, budget, and agency margins
• Draft and execute freelance contracts and statements of work that protect agency interests while maintaining positive vendor relationships
• Manage freelancer onboarding, compliance documentation, and ongoing relationship management
• Proactively gather inputs to drive hiring conversations with discipline leads, with ongoing assessment of prioritization based on business needs, network capacity, and freelance trends
• Draft, review, and finalize resource-related contracts, including freelance agreements, vendor MSAs, and staffing partnerships
• Ensure all contracts comply with legal requirements, insurance mandates, and agency policies
• Maintain organized contract repositories and renewal schedules
• Partner closely with Project Management, Finance, and Discipline Leads to align resource plans with project timelines and budgets
• Serve as the primary liaison between operations and creative/strategy/production teams for all staffing matters
• Handle highly sensitive information, including salary data, performance reviews, staffing decisions, and personnel matters, with absolute discretion
• Navigate delicate staffing situations with diplomacy and professionalism, managing difficult situations with composure
• Foster psychological safety while promoting cross-functional collaboration built on trust
• Continuously improve resource management processes, tools, and workflows to increase efficiency and accuracy
• Champion adoption of resource management platforms and drive utilization of system capabilities
• Stay ahead of industry trends, tools, and emerging technologies in resource management and workforce planning

Senior Team Design Manager

Art Director

• Lead an integrated creative team as Senior Art Director in the pharma space and work closely with a Copywriter as the creative team
• Oversee all campaigns from start to finish, ensuring brand consistency and excellence
• Ensure that creative presentations to the client meet the highest professional standards
• Help evolve and refine brand style guide
• Collaborate with all disciplines across the agency (account, production, design, strategy, analytics) to produce projects of creative excellence
• Be comfortable with production and post-production with minimal supervision
• Bring strong conceptual ideas that are strategically correct, on brief and mindful of FDA regulations
• Provide proactive contributions to the client’s business and demonstrate best-in-class campaigns
• Work with Account leads to secure and drive new initiatives for clients
• Prepare and deliver presentations representing the creative with in-depth knowledge of why choices are being made
• Accurately communicate team’s efforts internally and externally and reward success within the team

Senior Art Director, Pharma

Copywriter

• Work with the Creative Director to lead an exciting piece of new business in the pharma space
• Partner with an Art Director as a creative team to maintain brand consistency and excellence
• Collaborate with various members of the creative discipline and other agency disciplines (including account, production, design, strategy, and analytics) to oversee all campaigns from start to finish
• Ensure that creative presentations to the client meet the highest professional standards
• Collaborate with all disciplines across the agency to produce projects of creative excellence
• Be comfortable with production and post-production with minimal supervision
• Bring strong conceptual ideas that are strategically correct, on brief and mindful of FDA regulations
• Become an expert on brand claims and guidelines
• Provide proactive contributions to the client’s business, demonstrating best-in-class campaigns
• Work with Account leads to secure and drive new initiatives for clients
• Prepare and deliver presentations representing the creative with in-depth knowledge of why choices are being made
• Accurately communicate team’s efforts internally and externally and reward success within the team

Senior Team Design Manager

Senior Art Director, Pharma

Senior Copywriter – Pharma