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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading and developing teams of Solar Service Technicians, with a strong focus on operational efficiency, customer experience, and performance metrics. Proficient in managing service operations, resolving complex issues, and fostering a culture of safety and continuous improvement.
Highest-signal resume keywords
Residential Solar ExperienceLeadership Experience Managing Field TechniciansElectrical TroubleshootingCRM and Field Service Management SoftwareNABCEP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electrical TroubleshootingService Operations ManagementPerformance Metrics AnalysisAction Plan DevelopmentWarranty and Maintenance Service Work
Soft Skills
Excellent CommunicationConflict ResolutionOrganizational AbilitiesTime ManagementTeam Motivation
Tools & Technologies
CRM SoftwareField Service Management SoftwareProject Management SoftwareMicrosoft OfficeGoogle Workspace
Certifications & Qualifications
Journeyman Electrician LicenseMaster Electrician LicenseNABCEP Certification
Industry Keywords
Residential Solar SystemsService Quality ImprovementCustomer ExperienceMulti-State Service ManagementSolar Technologies
About the role
Key responsibilities & impact- Lead, coach, and develop a team of Solar Service Technicians across an assigned region
- Conduct regular one-on-one meetings, performance reviews, and coaching sessions
- Monitor technician productivity, quality, and key performance metrics
- Provide support and guidance to technicians throughout the workday
- Foster a culture of accountability, safety, professionalism, and continuous improvement
- Oversee daily service operations to ensure work orders are completed efficiently and on schedule
- Partner with Dispatch, Customer Experience, Engineering, and the Electrical Service Center (ESC) to resolve service issues
- Prioritize escalated service requests and assist with complex problem resolution
- Remove operational roadblocks that impact technician productivity
- Ensure service documentation is accurate, complete, and submitted on time
- Support the resolution of escalated customer concerns
- Ensure service technicians deliver an exceptional customer experience
- Monitor service quality and identify opportunities for operational improvement
- Drive timely completion of warranty, maintenance, and corrective service work
- Analyze service metrics and identify trends affecting performance
- Develop action plans to improve efficiency, response times, and first-time fix rates
- Assist with recruiting, onboarding, and training new Service Technicians
- Promote adherence to company policies, safety standards, and operational procedures
Requirements
What you’ll need- 5+ years of residential solar experience
- Previous leadership experience managing field technicians or service teams
- Strong understanding of residential solar systems and electrical troubleshooting
- Proven ability to lead and motivate remote teams
- Excellent communication and conflict resolution skills
- Strong organizational and time management abilities
- Ability to prioritize multiple service issues in a fast-paced environment
- Experience using CRM, field service management, and project management software
- Proficiency with Microsoft Office and Google Workspace
- Journeyman or Master Electrician license preferred (optional)
- Previous experience managing remote service operations (optional)
- NABCEP certification is a plus (optional)
- Experience with Enphase, SolarEdge, Tesla, and other residential solar technologies (optional)
- Multi-state service management experience preferred (optional)
Benefits
Comp & perks- Competitive salary based on experience
- Fully remote position
- Monday–Friday schedule
- Leadership role with opportunities for advancement
- Collaborative team environment
- Ongoing professional development and leadership training