Spara

Customer Success Manager

• Own and manage a portfolio of accounts across SMB, mid-market, and Fortune 500 customers.
• Partner with Forward Deployed Engineers to oversee onboarding and implementation, ensuring a seamless handoff and successful deployment.
• Guide customers through the entire lifecycle - from onboarding to renewal - driving adoption, value realization, and long-term outcomes.
• Serve as the primary point of contact, building relationships with both end-users and executive stakeholders.
• Monitor account health, proactively addressing risks while identifying upsell and cross-sell opportunities.
• Partner with Sales and Product teams to share customer feedback, influence the roadmap, and support expansion.
• Deliver tailored business reviews, training sessions, and success plans to maximize customer value.
• Leverage AI-forward products and solutions to redefine CS processes
• Develop playbooks and best practices that scale across accounts and industries.