Senior Product Manager – Installer

SPAN

Senior Product Manager for SPAN's Installer App, focusing on hardware commissioning and installer workflows. Collaborating with cross-functional teams to enhance installer experiences and efficiency.

Posted 5/19/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $145,000 - $190,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Immerse yourself and the team in the day-to-day reality of SPAN installers — ride-alongs, job-site shadowing, certification classes, and support call reviews — channeling their need for speed, clarity, and confidence into our installer digital product strategy.
Take ownership of the strategy, roadmap, and execution of the Installer App, in continuous alignment with counterpart product teams, field operations, and overall business goals.
Dive deep into the SPAN hardware and integrations ecosystem (panels, batteries, EV chargers, sensors) and commissioning capabilities to build scalable workflows that handle edge cases — partial backup, retrofit installs, mixed-vendor DERs, intermittent connectivity — seamlessly.
Rapidly develop, iterate, and deliver features that reduce time-on-site, lower escalation rates, and increase first-time-right commissioning, maintaining a balance between production delivery, upcoming workflow design, and new feature discovery with installer partners.
Champion a metrics-driven approach to prioritization, using field telemetry, commissioning success rates, time-per-step, support deflection, and installer NPS to guide decision making.
Maintain proficiency in 80% of our tech stack — native mobile, BLE/Wi-Fi provisioning, APIs, cloud back-end, data models, device firmware, commissioning protocols — and show eagerness to learn the remaining 20%.
Foster an environment that supports complex, non-linear thinking to create unprecedented field tools, being unafraid to experiment with patterns from outside the energy trades — logistics, field service, aviation maintenance, surgical workflows — to raise the bar for installer experience.

Requirements

What you’ll need

5+ years of hardware, software, and app product experience with customer facing energy products
3+ years working in the residential energy domain (home solar, storage systems, EV charging)
Successful track record of shipping 0-to-1 digital products/features with high CSAT
Strong working knowledge of discovery techniques, customer research, design sprints, and rapid prototyping
Strong working knowledge of firmware, cloud based infrastructure, and API’s
Experience owning/driving business model development for 0 to 1 products including opportunity sizing, competitor analysis, feature prioritization, and GTM
Hands-on experience with product analytics tools, feature flagging services and in-app messaging systems

Benefits

Comp & perks

Competitive compensation + equity grants at a well-funded, venture-backed company
Comprehensive benefits: 100% employee premiums for base plans on medical, dental, vision with options for additional coverage. Parental leave up to twenty four (24) weeks depending on eligibility
Comfortable, sunny office space located near BART and Caltrain public transit
Strong focus on team building and company culture: Employee Resource Groups, monthly social events, SPANcakes recognition breakfast, lunch, and learns
Flexible hours, one holiday per month, and flexible time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product strategyroadmap executionscalable workflowsmetrics-driven prioritizationdiscovery techniquescustomer researchdesign sprintsrapid prototypingfirmwarecloud infrastructure

Soft Skills

ownershipleadershipcomplex thinkingexperimentationcollaboration