Customer Success Manager

• As a member of our Customer Success team, you’ll be at the heart of our operations, ensuring the platform runs smoothly every day
• You’ll support both of our customer groups—landlords and tenants—helping maintain high customer satisfaction and fostering healthy growth of our customer base
• Account Management: Manage your portfolio of accounts, ensure successful use of the platform, and drive product adoption
• Lead pilot projects and work closely with key accounts to support their growth
• Identify potential risks and collect feedback on feature requests, bug escalations, and UX/UI improvements
• Onboarding: Assist with onboarding new clients, set up their accounts and portfolios
• Demos & Trainings: Provide platform demonstrations and deliver software trainings to clients
• Operations: Handle special cases related to invoicing and payments, such as debt collection or refunds on the platform
• Adoption & Expansion: Review clients’ platform performance and help them achieve their goals
• Up- and Cross-selling of features
• Customer Support: Provide top-notch support to both tenants and landlords to maintain high customer satisfaction
• Respond to customer inquiries received via various channels (email, platform, phone, help center), assist with the user application, and ensure customer issues are resolved quickly and effectively
• Customer service automation: Help continuously develop our customer service processes to maintain high service quality as our customer base grows rapidly

Customer Success Manager, PropTech, B2B SaaS

Customer Success Manager

Part-Time Customer Success Manager – PropTech, B2B SaaS