Customer Success Manager – Enterprise

Spacelift

Customer Success Manager managing post-sale journey for enterprise accounts at Spacelift. Driving product adoption and managing contract renewals while maximizing ROI and ensuring customer success.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Kubernetes

About the role

Key responsibilities & impact

Own the post-sale journey for large enterprise accounts
Act as a trusted advisor, driving deep product adoption
Manage the commercial lifecycle, including contract renewals and expansion negotiations
Map customer business objectives to our software tooling capabilities to maximise ROI
Identify risk early and execute proactive retention strategies
Partner with Product and Engineering to route critical enterprise feature requests

Requirements

What you’ll need

5+ years of Enterprise CSM or Account Management experience in B2B SaaS - prioritising experience with DevOps, IaC, Kubernetes, observability, or developer platforms
Experience coordinating directly with Product Engineering and Tech Support to solve customer blockers and open up opportunity
Track record of meeting or exceeding renewal and expansion quotas
Experience navigating complex enterprise procurement and legal review processes
Excellent communication skills with the ability to pivot from technical implementers to C-level executives.

Benefits

Comp & perks

Competitive salary and equity package
Medical, dental and vision plans for employees and any dependents
401k Pension Plan
26 days of paid time off annually + local bank holidays
Flexible working hours and a healthy 40-hour workweek
Work from anywhere!
Learning & education budget
Company offsites
Work in an international, diverse, dynamic, and passionate team with a friendly and supportive company culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B SaaSDevOpsIaCKubernetesobservabilityaccount managementcontract renewalsexpansion negotiationscustomer retention strategiesproduct adoption

Soft Skills

communication skillstrusted advisorproblem-solvingnegotiationrelationship managementstrategic thinkingadaptabilitycollaborationcustomer focusexecutive communication