Sozoroad

Customer Support

• Handle customer inquiries via email and live chat in a timely and professional manner.
• Respond to inquiries, requests, and concerns with clarity and empathy.
• Troubleshoot and resolve basic issues, escalating complex cases when necessary.
• Maintain accurate documentation of interactions in CRM or ticketing systems.
• Manage multiple conversations while maintaining quality and response standards.
• Follow client-specific SOPs, workflows, and communication guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Uphold service quality, response time, and customer satisfaction expectations.

Customer Support Agent

Frontend Engineer

• Develop responsive, accessible websites and web applications using HTML, CSS, JavaScript, and modern frameworks (React, Vue, or Angular).
• Translate wireframes, mockups, and design specifications into clean, functional front-end code.
• Collaborate across teams to ensure visual consistency and alignment with brand guidelines.
• Integrate front-end components with backend APIs and services in coordination with the Backend Software Developer.
• Optimize application performance, responsiveness, and cross-browser compatibility.
• Maintain and improve front-end architecture, reusable component libraries, and documentation.
• Implement front-end best practices in code structure, design responsiveness, and basic SEO.
• Stay current with emerging technologies and suggest improvements to development workflows and tools.

Sozoroad

Customer Support Agent

Part-Time Frontend Software Developer

Part-Time Frontend Software Developer