Business Analyst II
Fifth Third Bank
Loan Maintenance Manager
SouthState Bank
full-time
Posted on:
Origin: • 🇺🇸 United States • South Carolina
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for overall management of Loan Operations Loan Maintenance team that focuses maintenance on loan products.
- Processing of various loan maintenance requests, exception item processing, various reports, etc.
- Assist with escalations and problem resolution; perform daily duties of the team when necessary.
- Ensures training plans and procedures are kept current; ensures staff kept abreast on changes to bank policies, procedures, regulations.
- Supports other areas within Loan Ops; assists with special initiatives or projects, including M&A.
- Manage team of 10-12 non-exempt direct reports.
- Prepares and monitors management reports communicating department effectiveness (volume, capacity, quality control, SLAs, FTE performance).
- Sets departmental goals for productivity, expense control, operating efficiency and holds team accountable.
- Lead staff meetings; connect regularly with other teams to build relationships and respond timely to inquiries.
- Develop and implement policies and procedures to improve efficiencies and ensure compliance with Federal and State regulations and bank guidelines.
- Recruit, train, develop and retain staff; serve as subject matter expert in loan servicing; identify process/system improvements.
- Assist in resolution of escalated issues and conversion related activities including data collection, data mapping, testing, production conversion, post-conversion monitoring.
Requirements
- High School diploma required; Bachelor’s degree in Business (e.g Business Administration, Finance, Accounting,) or equivalent work experience preferred.
- A minimum of 3 years’ related experience is required.
- Management or Supervisory experience is required.
- Must have in-depth knowledge of loan processing preferably in loan servicing.
- Experience with FiServ Premier software is preferred.
- Proficiencies in Excel, PowerPoint, Word, Visio
- Annual Compliance Training
- FiServ training as needed to perform specific tasks
