Customer Care Representative I
SouthState Bank
full-time
Posted on:
Location Type: Remote
Location: Remote • South Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide superior customer service to external and internal customers
- Identify and resolve customer inquiries using active listening, critical thinking, and probing skills
- Answer inbound phone inquiries timely, accurately, and professionally
- Provide tier one digital banking support
- Assist customers with debit card support
- Process customers inquiries accurately and efficiently
- Promote virtual branch solutions to customers
- Ensure the security of customer information and assist with minimizing bank loss
- Maintain a working knowledge of PC skills
Requirements
- High School Diploma or equivalent
- Previous customer service (Inbound Call Center) experience
- Experience in financial services
- Strong computer skills and ability to navigate systems for quick resolution
- Excellent customer service skills including verbal, listening, and problem-solving skills
- Receptive to coaching and feedback
- Ability to work with confidential information in a professional manner
- Ability to have flexible hours when necessary
Benefits
- Annual Regulatory Compliance Training
- Customer Care New Hire Training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceinbound call center experiencefinancial servicesPC skills
Soft skills
active listeningcritical thinkingproblem-solvingverbal communicationreceptive to coachingability to handle confidential information
Certifications
High School Diploma