Patient Experience Analyst
Southern Illinois Healthcare
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $68,827 - $106,683 per year
About the role
- The Epic Patient Experience Analyst is responsible for the analysis, design, build, testing, implementation, and ongoing support of Epic Cheers.
- Partner with operational, clinical, and IT stakeholders to gather requirements and translate access and patient engagement workflows into effective Epic configurations.
- Supports Cheers Call Management, including call routing, scheduling, reporting, and contact center workflows.
- Maintain deep functional knowledge of Epic Cheers and integrated systems, supports optimization and issue resolution, participates in projects and enhancements.
- Train and mentor team members.
Requirements
- Associate’s degree in Business, IT or Healthcare Related field required or 2 years of IT or healthcare experience in lieu of degree
- Experience with Epic Cheers, MyChart, Ambulatory, or Cadence preferred.
- Relevant job-related certifications with Epic application certification within 90 days of hire, as applicable.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Epic CheersMyChartAmbulatoryCadenceanalysisdesignbuildtestingimplementationoptimization
Soft Skills
communicationmentoringcollaborationproblem-solvingstakeholder engagement
Certifications
Epic application certification