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Account Manager
Southend PharmacyAccount Manager focused on customer satisfaction and account growth at Southend Pharmacy. Engaging with clients and collaborating with internal teams to support revenue growth.
About the role
Key responsibilities & impact- Act as the primary point of contact for assigned accounts, ensuring consistent engagement and satisfaction
- Maintain regular communication with clients, proactively resolving concerns and delivering solutions
- Monitor account activity and flag any potential retention risks for follow-up or escalation
- Support retention efforts through proactive engagement and service excellence
- Collaborate with Senior Account Managers and Directors to implement customer success strategies
- Identify opportunities for basic upselling and cross-selling within assigned accounts, with guidance from senior team members
- Keep detailed records of customer interactions and updates using CRM tools (GoHighLevel)
- Build trust and long-term relationships with healthcare providers in your account portfolio
Requirements
What you’ll need- Minimum 1–2 years in account management, customer service, or a related role (healthcare/wellness preferred)
- Strong communication and problem-solving skills, attention to detail, and customer-focused mindset
- Proficient in CRM platforms (GoHighLevel preferred), Microsoft Office, and collaboration tools
- Ability to manage multiple accounts effectively and adapt in a fast-paced environment
Benefits
Comp & perks- Benefits package designed to meet local market standards and legal requirements
- This may include health coverage, paid time off, holidays, and retirement contributions, depending on your location
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer serviceupsellingcross-sellingproblem-solvingattention to detail
Soft Skills
communicationcustomer-focused mindsetadaptabilityrelationship building