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Image Access Specialist
SouthEast Alaska Regional Health Consortium (SEARHC)Imaging Access Specialist coordinating patient access for diagnostic imaging services with a focus on scheduling, insurance authorization, and referral management.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in scheduling diagnostic imaging appointments, verifying patient information, and managing prior authorizations while ensuring compliance with HIPAA and organizational standards. Proficient in EHR systems and maintaining clear communication with patients and providers.
Highest-signal resume keywords
EHR Systems ProficiencyPrior Authorization ProcessesPatient Access KnowledgeMedical Terminology UnderstandingCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Scheduling Diagnostic ImagingVerifying Patient DemographicsTracking Authorization StatusReviewing Imaging OrdersCoordinating ReschedulesMaintaining DocumentationUsing Keyboard and 10 KeyUnderstanding Insurance PlansManaging WorklistsIdentifying Incomplete Referrals
Soft Skills
Empathetic CommunicationProfessionalismSupportive InteractionTimely Updates
Tools & Technologies
Microsoft Office ApplicationsEHR Systems
Industry Keywords
HIPAA ComplianceImaging Authorization RequirementsClinical GuidelinesModality RequirementsProvider Priorities
About the role
Key responsibilities & impact- Schedule diagnostic imaging appointments according to clinical guidelines, modality requirements, and provider priorities
- Verify patient demographics, insurance, order accuracy, and exam preparation requirements at the time of scheduling
- Communicate exam instructions, preparation procedures, arrival times, and follow-up needs to patients in a clear and supportive manner
- Coordinate reschedules and cancellations promptly to optimize imaging department capacity
- Review imaging orders and referrals for completeness, accuracy, and medical necessity requirements
- Obtain prior authorizations from commercial, federal, and tribal payors within required timeframes
- Track authorization status, update records in the EHR, and notify schedulers, providers, and imaging departments of approvals or denials
- Resolve authorization issues by working with providers to obtain additional clinical information when needed
- Monitor daily worklists for incoming imaging referrals requiring scheduling or authorization actions
- Route referrals appropriately to scheduling, imaging, clinical review, or authorization work queues based on workflow standards
- Identify incomplete or incorrect referrals and coordinate with ordering clinics to obtain missing information
- Serve as a primary point of contact for patients, providers, imaging staff, and external partners regarding imaging scheduling and authorization status
- Provide timely updates and maintain professional, empathetic communication with patients.
- Support imaging departments with schedule planning, add-on coordination, and workload balancing
- Maintain accurate and timely documentation in EHR and patient records
- Follow HIPAA, organizational, and departmental standards for information handling
- Stay current on payor changes, imaging authorization requirements, and internal workflow updates
Requirements
What you’ll need- Required: High School Diploma or equivalent
- Preferred: EHR in a hospital or multi-clinic setting experience
- Preferred: 1 year of role-related experience or 2 years’ general healthcare experience
- Understanding of insurance plans, prior authorization processes, and medical terminology
- Knowledge of Patient Access, Customer Service, Referrals, Authorizations
- Proficient using a keyboard and 10 key
- Proficient in EHR systems and Microsoft Office applications
Benefits
Comp & perks- $1,000 Sign On Bonus at start
- $1,000 Bonus after 12 months for qualified hire!
- Health insurance
- Retirement
- Paid time off
- Paid parental leave
- Dental benefits
- Vision benefits
- Life insurance
- Long and short-term disability