Product Lifecycle Manager – Private Cloud, Flex Solutions
Hewlett Packard Enterprise
CloudPMP
Case Manager, Resident Support
South Middlesex Opportunity Council (SMOC)
full-time
Posted on:
Location Type: Hybrid
Location: Springfield • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $0 - $20 per hour
Job Level
Mid-LevelSenior
About the role
- Provide triage case management services for clients residing in assigned properties, including assessment, referrals and service linkages based on identified needs.
- Conduct time limited follow up and support as the client accesses the new services and initiates action plans for change.
- Establish an Individualized Service Plan with required individuals and as needed.
- Provide related information and referrals to community based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
- Participate fully as part of the Opportunity Center team, attending all team meetings and participate in service planning discussions and decision-making.
- Work with each tenant to identify the problem area in a non-judgmental way and help identify strategies to address the problem behavior or need area.
- Support tenants in financial literacy and planning through educational workshops and information/referral.
- Maintain up to date case notes, telephone contact log and referrals to community based services.
- Enter all client data into the required database(s) on a daily basis.
- Under the supervision of the Supportive Service Manager, work collaboratively with the Property Managers and management team to effectively coordinate service delivery among the various properties.
- Assist the Property Manager, to ensure operational readiness for new properties.
- Partnering with the Property Manager, ensure that all necessary funder and other reports are completed and submitted in a timely manner.
- Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
- Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
- Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
- Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
- Other duties as assigned.
Requirements
- Bachelor's degree or a minimum of CDAC and 3 years experience in related field.
- Minimum one year assessment, advocacy and case management skills.
- Sensitivity to low-income people of diverse backgrounds; excellent listening skills.
- Ability to work independently.
- Good written and verbal communication skills.
- Bi-lingual preferred.
- Must have valid driver’s license, reliable transportation and meet insurance standards.
Benefits
- Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
- Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
- Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
- 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
- Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
- Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementassessmentadvocacyfinancial literacyservice planningdata entryreport writing
Soft skills
communicationlisteningindependencesensitivitycollaborationnon-judgmental approach
Certifications
Bachelor's degreeCDAC
