South Middlesex Opportunity Council (SMOC)

Case Manager, Single Adult Shelter

South Middlesex Opportunity Council (SMOC)

full-time

Posted on:

Location Type: Office

Location: Worcester • Massachusetts • 🇺🇸 United States

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Salary

💰 $0 - $21 per hour

Job Level

Mid-LevelSenior

About the role

  • Provide case management services to families placed in Scattered Sites shelter units, Shelters, and others referred through the Department of Housing and Community Development
  • Case Management will include assessment, service plan development, and budget development as well as making referrals to community-based resources, and providing advocacy and crisis intervention
  • Perform new placements as assigned
  • Complete an intake and needs assessment with each family within 48 hours of their placement into shelter
  • Establish a respectful relationship with families and meet at least weekly to monitor the re-housing plan as required by DHCD
  • Document all client meetings and attempted client meetings
  • Perform weekly home visits and perform safety inspections on apartment units using required forms
  • Work closely with families to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process
  • Support working families by being flexible in scheduling weekly home visits to accommodate family members' work schedules
  • Assess, evaluate, document and report adherence to Uniform Shelter Rules on a regular basis
  • Coordinate all services as required
  • Act as a liaison between shelter and public schools
  • Develop Rehousing Plan that is tailored to the unique needs and strengths of each family
  • Advocate on behalf of clients and attend administrative hearings, if necessary
  • Assist families in successfully transitioning to their own housing
  • Maintain up-to-date case notes, telephone contact log and referrals to community-based services
  • Document activities and update information in ETO and/or other required databases

Requirements

  • Bachelor's Degree or a minimum of three years’ experience in Human Services or related field
  • Sensitivity to low-income families of diverse backgrounds
  • Ability to work independently
  • Good written communication skills
  • Valid driver's license and ability to meet our insurance standards
  • Assessment, advocacy and case management skills
  • Bilingual preferred
Benefits
  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation
  • 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment
  • Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees
  • Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program
  • Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees
  • 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees
  • Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability
  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
case managementassessmentservice plan developmentbudget developmentcrisis interventionintake and needs assessmentsafety inspectionsdocumentationadvocacyrehousing plan development
Soft skills
interpersonal skillsflexibilityindependencewritten communicationsensitivity to diverse backgrounds
Certifications
Bachelor's Degreevalid driver's license