South Middlesex Opportunity Council (SMOC)

Case Manager – Single Adult Shelter

South Middlesex Opportunity Council (SMOC)

full-time

Posted on:

Location Type: Office

Location: Lowell • Massachusetts • 🇺🇸 United States

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Salary

💰 $0 - $23 per hour

Job Level

Junior

About the role

  • Plan and develop program services according to client needs
  • Participates weekly program staff and team meetings
  • Work closely with SMOC Housing Staff to ensure coordinated housing and services for each participant.
  • Prepare monthly program report to be submitted to the CM Supervisor.
  • Maintain monthly and annual statistical activity reports as requested by funding sources
  • Maintain direct contact with client population through continued service delivery and by acting as back-up for direct care staff when necessary
  • Work with staff to provide them guidance and ensure optimal delivery of services to clients
  • Develop and coordinate process for responding to verbal/behavioral disturbances that occur at the program
  • Works collaboratively with the City of Lowell CoC as directed by CM Supervisor
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of the specialty.
  • Attend & participate in engagement team meetings, follow up with client service plans and communicate effectively with clients and staff in other specialty areas.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
  • Other duties as assigned.

Requirements

  • Bachelor’s degree required; Master’s degree preferred
  • 1-3 years serving homeless population
  • Must have commitment and ability to work with others to change systems which obstruct the growth and development of homeless and disadvantaged persons
  • Must have the ability to work with diverse populations (e.g. mentally ill, chemically dependent), diverse interests, and respond to ever-changing community dynamics
  • Need to have strong empathy, advocacy, empowerment, teaching and problem-solving skills
  • Must have excellent verbal and written communication skills
  • Proficient in Microsoft Word and Excel
  • Previous supervision experience preferred
  • Must have a valid driver's license
Benefits
  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
  • Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
  • Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
  • 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
  • Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
statistical reportingprogram developmentservice deliveryclient engagementproblem-solvingsupervision
Soft skills
empathyadvocacyempowermentteachingcommunication
Certifications
Bachelor's degreeMaster's degree