Program Manager

• Oversee the overall programmatic aspects of the assigned Congregate Site and Scattered Site shelter units within the Family Emergency Services (FES) division; ensuring that the program operates in accordance with its mission to provide safe shelter, housing search, case management, and stabilization services.
• Promote a Housing First approach to shorten shelter stays, together with effective case management to stabilize families and reduce re-entry into shelter.
• Ensure robust training is provided to staff on using a trauma-informed approach and motivational interviewing as key facets of strengths-based case management services.
• Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
• Recruit, supervise, develop and evaluate staff by providing timely mentoring, training and performance management.
• Complete required paperwork in accordance with company policy.
• Oversee scheduling, coverage, case management and housing search services provided by the program.
• Create a climate in which all residents are empowered, respected and treated with dignity.
• Coordinate smooth, timely transitions of families into shelter.
• Prepare all required reports, grants, etc. and attend agency, regional and Department of Housing and Community Development (DHCD) meetings.
• Attend regular FES meetings and participate in scheduled trainings.
• Coordinate and lead case conferences, as needed.
• Develop beneficial working relationships with local churches, social service agencies and business leaders.
• Monitor property condition, report maintenance needs and coordinate needed repairs with Facilities Maintenance Coordinator to ensure appropriate upkeep of building.
• Ensure timely, accurate data entry into Efforts to Outcome (ETO) and maintenance of client records in accordance with DHCD regulations.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Program Manager

Associate Program Manager – Demand Response

Program Manager, New England

Physician Program Director

Physician Program Director

Physician Program Director