Support Engineer – US East

Sourcegraph

Support Engineer assisting customers using Sourcegraph's code intelligence platform. Troubleshooting technical issues and contributing to product improvements in a global tech company.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $84,800 per yearWebsite

Tech Stack

Tools & technologies

KubernetesLinuxSQLUnix

About the role

Key responsibilities & impact

Learn about our product, our value propositions, our customers, our team, and our practices.
Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team).
Work with customers to troubleshoot and solve reported issues
Contribute to improving our product and handbook documentation
Observe trends causing issues for our customers and suggest remedies
Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement

Requirements

What you’ll need

2+ years experience in a similar role
Working experience with Unix/Linux and/or Bash
Working experience with Kubernetes containerized solutions
Working experience with code hosts such as GitHub, GitLab and BitBucket
Strong understanding of databases, especially SQL
Experience collaborating with cross-functional teams to solve difficult problems for customers
Proficiency in communicating complex technical ideas and decisions to a variety of audiences
Some experience using Large Language Models (LLMs) and AI tooling

Benefits

Comp & perks

equity
generous perks & benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UnixLinuxBashKubernetesGitHubGitLabBitBucketSQLLarge Language ModelsAI tooling

Soft Skills

troubleshootingproblem-solvingcollaborationcommunicationcustomer supportdocumentation improvementtrend observationonboardingenablement