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Customer Success Manager
SourcegraphCustomer Success Manager managing a portfolio of enterprise accounts at Sourcegraph. Driving adoption and ensuring customer success through active engagement and partnership.
About the role
Key responsibilities & impact- manage a book of 20-30 enterprise and commercial accounts
- drive adoption and surface risk
- lead trainings and business reviews
- partner with Named AEs on renewals
Requirements
What you’ll need- Customer-facing experience (CSM, account management, account coordination, technical support, solutions consulting, or similar; the title matters less than the experience)
- Prior experience in a technical SaaS environment
- Demonstrated comfort presenting to customers or technical audiences
Benefits
Comp & perks- above-average salary
- commission opportunities
- equity offerings
- generous perks & benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaSaccount managementtechnical supportsolutions consulting
Soft Skills
customer-facing experiencepresentation skillstrainingbusiness reviews