Patient Collections Specialist

Sourcefit

Patient Collections Specialist responsible for managing patient collections. Reviewing accounts, communicating with patients, and processing payments remotely from Quezon City, Philippines.

Posted 5/19/2026full-timeRemote • 🇵🇭 PhilippinesJuniorWebsite

About the role

Key responsibilities & impact

Review patient accounts to ensure accuracy of balances and identify outstanding payments.
Interpret and explain insurance ERAs/EOBs to clearly communicate patient responsibility.
Conduct both inbound and outbound calls to patients regarding outstanding balances.
Engage patients professionally and confidently, even in challenging conversations.
Send well-written emails to patients when necessary to request payment or clarify balance information.
Post patient payments to the correct claims within eClinicalWorks (eCW).
Prepare and issue statements or receipts for patients.
Maintain detailed and accurate records of communications, payments, and account updates.

Requirements

What you’ll need

Minimum of 1 year of experience in patient collections, healthcare collections, or medical billing.
Experience working with eClinicalWorks (eCW) or a closely related medical billing system (eCW experience strongly preferred).
Ability to interpret and explain ERAs/EOBs to patients in a clear, confident manner.
Strong communication skills—both verbal and written—with the ability to handle difficult conversations professionally.
High attention to detail and strong organizational skills when managing multiple patient accounts.
Comfortable performing both inbound and outbound patient communication.
Ability to work independently, prioritize tasks, and manage a high-volume workload.
Experience handling patient payment posting and generating statements/receipts.
Prior exposure to high-volume patient account follow-up environments.

Benefits

Comp & perks

Work-from-home
Schedule: Monday to Friday | 8:00 PM – 5:00 AM (Manila time)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient collectionsmedical billingpayment postinggenerating statementsaccount managementinsurance ERAsinsurance EOBshigh-volume follow-up

Soft Skills

communication skillsorganizational skillsattention to detailprofessionalismconfidenceindependenceprioritizationhandling difficult conversations