Perform verification of eligibility and benefits to ensure accurate patient coverage
Review and submit claims in a timely and compliant manner
Obtain prior authorizations to support claim approvals
Monitor the status of medical claims and conduct A/R follow-up to ensure prompt and accurate payment
Research and resolve claim rejections and denials and implement measures to prevent recurrence
Generate and submit patient statements (no patient interaction)
Document all account activities accurately and in a timely manner
Post manual payments, apply adjustments, and manage collections from various payers
Correctly record contractual adjustments based on payer contracts and government regulations
Exhibit proficiency with billing systems to ensure efficient claims processing
Maintain up-to-date knowledge of changes in billing and coding guidelines, payer contracts, and government regulations
Collaborate with team members and providers to foster a positive and productive work environment
Requirements
At least 2 years strong background in end-to-end revenue cycle processes including eligibility and benefits verification, charge review, claims submission, AR follow-up and denial management, collections, prior authorizations, payment posting, and handling medical records requests
Experience with Medicare, Medicaid, Medicaid Managed Care, commercial insurance, and Workers' Compensation
Knowledge of eligibility requirements, payment methodologies, and recording contractual adjustments in compliance with government regulations and payer contracts
Proficiency with billing systems and ability to leverage system functionality
Experience in DME and using Apero preferred
Ability to work collaboratively with team members and healthcare providers
Ability to function in a fast-paced work environment and handle occasional periods of above-average pressure
Excellent customer service skills and ability to interact with patients, insurance companies, and healthcare providers
Must be able to work the Manila Time night shift (10:00 PM to 7:00 AM)