Sourcefit

Bot Build and Support Specialist – Account Management

Sourcefit

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

Tech Stack

WordPress

About the role

  • Collaborate with the CPO to support bot-building initiatives.
  • Assist clients with bot management while maintaining minimal customer service/account management functions.
  • Set up, edit, and test engagement agents using provided scripts and guidelines.
  • Load content, check functionality, and perform simple updates.
  • Identify and flag technical issues for escalation to the core team.
  • Apply basic design skills for light image editing, layout adjustments, and content formatting.
  • Ensure bots provide a smooth and user-friendly experience aligned with UI/UX best practices.
  • Generate AI agent videos using internal tools/software.
  • Adapt quickly to new tools and processes, with training provided to enable you to build your first bot within 2 weeks.
  • Conduct front-end quality assurance testing to ensure bots display correctly across devices and screen sizes.
  • Review and validate UI components, interactions, and visual elements for consistency and usability.
  • Identify UX issues related to user flow, navigation, readability, and accessibility.
  • Test animations, buttons, links, images, and embedded media for functional accuracy.
  • Document bugs, usability issues, and visual inconsistencies and coordinate with the core team for resolution.
  • Perform cross-browser and responsiveness checks as required.

Requirements

  • UI/UX design background with a good eye for layouts, user flows, and aesthetics.
  • Web Development (WordPress, drag-and-drop builders, or basic coding exposure).
  • Automation Tools (Zapier, n8n, Make, or similar workflow automation platforms).
  • Bot Development (experience building or managing bots on chatbot/conversational AI platforms).
  • Front-end QA Testing (UI testing, cross-browser testing, responsive testing).
  • Detail-oriented, adaptable, and comfortable learning new technology.
  • Enthusiastic about AI, no-code platforms, and automation.
  • Strong problem-solving and communication skills.
  • Ability to work independently and collaborate with leadership and clients.
  • Video Editing skills is an advantage.
Benefits
  • Work from Home
  • Philippine Holidays observed

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
UI/UX designWeb DevelopmentBot DevelopmentFront-end QA TestingVideo EditingAutomation ToolsBasic codingContent formattingImage editingTesting functionality
Soft skills
Detail-orientedAdaptableProblem-solvingCommunicationIndependent workCollaborationEnthusiasm for AILearning new technology