Customer Service Associate – Procurement Support
Sourcefit
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- Communicate clearly and professionally with suppliers to request quotations, confirm pricing, obtain order updates, and clarify procurement details.
- Respond promptly and accurately to internal queries from the Perth operations team.
- Maintain consistent customer service standards across all written and verbal communication.
- Prepare, update, and maintain purchase orders within client’s systems, ensuring accuracy in pricing, quantities, descriptions, and lead times.
- Maintain complete and organised documentation for each transaction.
- Ensure all data entered aligns with client’s procurement standards and documentation requirements.
- Follow client’s procurement workflows and SOPs precisely as documented, without deviation.
- Ensure all activities comply with audit, compliance, and quality requirements.
- Escalate issues promptly when information is incomplete, inconsistent, or falls outside standard processes.
- Request and confirm supplier quotations, order confirmations, and delivery information.
- Record dispatch details, freight notes, tracking information, and changes to estimated delivery dates.
- Proactively notify the Perth operations team of delays, discrepancies, or exceptions.
- Perform routine quality checks to confirm data accuracy and documentation completeness.
- Support internal and external audits by providing accurate and timely documentation when requested.
- Prepare internal reports, summaries, and status updates as required.
- Provide administrative assistance to the Operations Lead to support procurement workflow efficiency and consistency.
Requirements
- Qualification in business administration, supply chain, commerce, or a related field is preferred but not mandatory.
- Experience in customer service, procurement support, back-office operations, or a BPO environment is preferred.
- Experience supporting international clients, particularly Australian organizations, is an advantage.
- Excellent written and spoken English; this is mandatory.
- High level of accuracy in data entry, spelling, grammar, and record keeping.
- Ability to manage multiple tasks within a structured, service-oriented workflow.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Comfortable working within detailed SOPs and clearly defined processes.
Benefits
- Work-from-home (willing to travel to Pampanga, Makati, and Quezon City during client visits)
- Schedule: Monday to Friday I 8:30 AM to 5:30 PM (Manila time) - with some flexibility
- Holidays: Philippine Holidays (final list to be reviewed by client)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryprocurement supportcustomer servicequality checksdocumentation managementreport preparationorder managementquotation managementcompliance adherenceaudit support
Soft skills
communicationaccuracyorganizational skillsmulti-taskingproblem-solvingattention to detailservice orientationprofessionalismproactive notificationcollaboration