Source Intelligence

Technical Program Manager

• You will be responsible for:
• - A portfolio of Enterprise Customer accounts, ensuring each project is delivered within an agreed scope, time frame, and owning the implementation process of the software project from start to end.
• - The organization and leading of the customer teams and internal resources.
• - Developing project plans maintaining timelines for accurate scheduling and alignment.
• - Defining project deliverables, scoping, developing assumptions and building detailed specifications.
• - Gathering and documenting client requirements using a variety of techniques such as direct questioning, business process walkthroughs, mapping exercises and offering solutions in line with the capabilities of the software and industry best practices.
• - Reviewing requirements and perform gap analysis to ensure we deliver to the agreed Client requirements and highlight any risks.
• - Data Mapping, helping the client to produce the output from their source system for the CMAP platform.
• - Continual expansion of knowledge as the platform develops.
• - Take part in the implementation by configuring the solution to meet client requirements.
• - Developing and conducting UATs.
• - Supporting Clients with development of processes, procedures and training materials as required.
• - Supporting the Client post-implementation and assisting in continuous improvement cycles.
• - Ownership of service desk tickets, working with business experts to help qualify issues raised here or via other channels ensuring work is prioritized effectively.
• - Performing testing of the solution as changes are made to meet customer needs.
• - Providing presentations of the solution based on common customer use cases.
• - Support documentation and external training material reviews.