Artificial Intelligence

• Act as the customer expert, understanding each grower's objectives, operational challenges, and success criteria, ensuring tailored, impactful experiences.
• Own the onboarding journey, making sure growers attain immediate and ongoing value from our products.
• Evangelize the “greenhouse OS” vision so users adopt Source.ag as their daily operating system.
• Continuously track user adoption metrics (e.g., yield forecast updates, KPI usage) to proactively support growers.
• Identify and measure the tangible value customers derive from our products, aligning adoption behaviors with business goals.
• Ensure customers effectively adopt product features through personalized education, clear communication, and hands-on support.
• Proactively engage and intervene when user adoption falls below expectations through targeted and timely interactions.
• Provide responsive, high-quality support that quickly resolves product inquiries or critical issues.
• Identify opportunities for commercial expansion, nurture champions, and support account executives with grower-focused product insights.
• Capture customer feedback and pain points to prioritize product improvements and better UX and explainability.
• Work closely with Product to translate insights into actionable improvements and deeper workflow integration.
• Co-develop solutions with growers; build, prototype, and hack together solutions with growers.
• Create dashboards and set up tools to monitor adoption metrics, customer success indicators, and customer value creation.
• Continuously improve and automate internal processes to enable scalable growth, including automating repeat journeys with AI tooling and assistants.

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