Director, Client Success – Facilities
Sound Physicians
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $105,000 - $120,000 per year
Job Level
About the role
- Serve as the primary point of contact for post-acute care facilities participating in Telemedicine and, where applicable, the ACO.
- Facilitate facility-level performance reviews and participate in Joint Operating Committees (JOCs) as applicable.
- Partner with ACO Clinical, Product, and Operations teams to review performance data, identify risks, and coordinate remediation plans.
- Assist facilities with adoption and utilization of ACO population health tools and reporting.
- Serving as the main point of contact in all matters related to client concerns and needs
- Building and strengthening client relationships to achieve long-term partnerships and expansion opportunities
- Identifying barriers to utilization of the Telemedicine service and implementing strategies to overcome those barriers through change management efforts
- Partnering closely with Business Development and Regional Operations Managers to coordinate implementation of new Telemedicine services
- Working closely with other internal teams to ensure objectives and key results (OKRs) are being met
- Assessing client feedback to identify process improvement opportunities and partner closely with internal teams to execute
- Partnering with the clinical team to collect and share feedback to client sites
- Staying on top of accounts, making sure they receive services that and meet their needs and expectations
- Facilitating regular progress update calls with clients and leaders within the organization
- Maintaining accurate client records
Requirements
- Bachelor’s Degree in business administration, healthcare administration or similar field
- 6+ years’ experience working with healthcare operational management in a client facing capacity
- Working knowledge of Medicare, ACO models, and post-acute care operations preferred.
- Experience supporting value-based care programs, ACOs, or population health initiatives preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
healthcare operational managementperformance data analysischange managementprocess improvementpopulation health toolsvalue-based care programsACO modelsTelemedicine services
Soft skills
client relationship buildingcommunicationcollaborationproblem-solvingorganizational skillsclient feedback assessmentfacilitationstrategic planning
Certifications
Bachelor’s Degree in business administrationBachelor’s Degree in healthcare administration