Key Accounts Manager

Soum

Key Account Manager managing relationships with buyer accounts in a fast-growing B2C marketplace based in Riyadh. Focusing on satisfaction, retention, and growth of bulk purchasing clients.

Posted 7/19/2026full-timeRemote • 🇸🇦 Saudi ArabiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Key Account Management and Client Success, with a strong focus on relationship-building, account growth, and customer satisfaction. Proficient in coordinating cross-functional teams to enhance the buyer experience and track account performance metrics.

Highest-signal resume keywords

Key Account ManagementClient Relationship DevelopmentAccount Growth StrategyCross-Functional CoordinationBilingual in Arabic and English

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementData AnalysisCustomer Satisfaction MetricsRetention StrategiesUpselling Techniques

Soft Skills

Relationship-BuildingCommunication SkillsProactive Problem Solving

Industry Keywords

Buyer-Facing CapacityCommercial Buyer BaseClient Success

About the role

Key responsibilities & impact

Develop and manage a portfolio of buyer/client accounts, acting as the primary point of contact for buyers purchasing products from Soum.
Build and maintain strong, long-term relationships with key accounts, understanding their needs and purchasing patterns.
Drive account growth by developing new accounts and identifying upsell and expansion opportunities within existing ones.
Own retention and customer satisfaction, proactively addressing account needs before they become issues.
Coordinate with internal teams (operations, logistics, finance, and product) to ensure a smooth, reliable experience for buyers from order to delivery.
Track account performance and health, reporting regularly on growth, retention, and satisfaction metrics.
Identify and onboard new bulk/large-scale buyers to expand Soum's commercial buyer base.

Requirements

What you’ll need

5 years of experience in Key Account Management, Account Management, or Client/Customer Success in a commercial, buyer-facing capacity.
A track record of developing and managing buyer/client relationships — not vendor, supplier, or procurement relationships.
Strong relationship-building and communication skills, with the ability to act as a trusted point of contact for clients.
Experience coordinating cross-functionally with internal teams to resolve issues and improve the customer experience.
Proven ability to drive account growth, retention, and customer satisfaction against clear targets.
Comfort working with data to track account health, growth, and retention.
Fluent in Arabic and English.

Benefits

Comp & perks

Flexible work arrangements