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Job Level
Tech Stack
About the role
- Prepare and send quotes to customers via Salesforce.
- Process orders and invoices accurately and timely
- Support the Account Manager and other sales staff with their daily tasks and responsibilities.
- Support perpetual cloud licenses and ensure a smooth transition for customers.
- Help with support ticket escalations and follow up with customers until resolution.
- Act as an out-of-office back up for the Senior Account Manager and other sales staff
- Coordinate with other departments such as marketing, product development, and customer service to ensure customer satisfaction and retention.
- Maintain and update customer records and sales data in Salesforce and other CRM tools.
- Generate and analyze sales reports and provide feedback and suggestions for improvement.
Requirements
- 1–2-year customer/partner-facing experience
- Previous experience as a Sales Coordinator, Sales Assistant, or similar role in a SAAS company
- Proficient in Salesforce and other CRM tools
- Strong organizational, time management, and problem-solving skills
- Knowledge of SAAS products and services and industry trends
Benefits
- The People - From our humble origins in our founder’s basement, to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.
- The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the finish line. At SOTI, we have a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!
- The Technology - You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners, including some leading tech giants that will keep you on the cusp of emerging technologies.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesforceCRM toolssales reportingorder processinginvoice processing
Soft Skills
organizational skillstime managementproblem-solvingcustomer servicecommunication