Customer Success Manager
SoSafe
full-time
Posted on:
Location Type: Hybrid
Location: Madrid • Spain
Visit company websiteExplore more
Tech Stack
About the role
- Proactively partnering with customers to define clear success criteria
- Advising clients on best practices for cybersecurity awareness
- Leading impactful Business Reviews demonstrating ROI and security improvements
- Serving as the "Voice of the Customer" to influence product roadmap
- Monitoring health scores and adoption trends to support customers
- Cultivating relationships to turn users into brand advocates
- Guiding customers through awareness campaign deployments
Requirements
- 2+ years of experience in Customer Success, Account Management, or Consulting
- Excellent written and spoken Spanish, Italian and English skills
- Ability to articulate complex security concepts to both technical and non-technical stakeholders
- Experience working within a SaaS environment
- High level of curiosity regarding evolving technology and the cybersecurity landscape
Benefits
- Work/Life balance: Flexible hours, 33 vacation days
- Wellbeing and financial support: Access to Open Up, corporate discounts
- Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups
- And the list goes on: Tech equipment, referral bonuses, dog-friendly HQ
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cybersecuritySaaScustomer successaccount managementconsulting
Soft skills
communicationrelationship buildingcuriosityadvisingarticulating complex concepts