Sortly

Backend Engineer

• - Write clean, readable and testable code
• - Do code reviews, participate in design & architecture discussions
• - Build product features via reliable, performant distributed backend platform and services
• - Participate in on-call rotation of engineers to keep the site up
• - Own feature/service in production and ensure the system is up for our customers via monitoring, quick fixes and address root cause of issues

Software Engineer 1, Backend

Customer Support

• Handle ~40 product and technical support tickets per day with accuracy, empathy, and efficiency.
• Provide scheduled phone support to troubleshoot issues and help customers evaluate whether Sortly is the right fit for their business needs.
• Own product-focused content in our customer knowledge base, including writing and updating articles and maintaining accurate screenshots.
• Partner closely with Engineering to report bugs, track resolution progress, and update customers.
• Serve as the voice of the customer by surfacing insights and feature requests to Product.
• Contribute to building a world-class CX operation by suggesting improvements and optimizing workflows.
• Help shape the future of the CX team by training, onboarding, and motivating new hires.

Senior Customer Experience Specialist, Product

Growth Marketing

• Develop comprehensive growth frameworks and rapid experimentation processes to test and scale growth opportunities across awareness, acquisition, activation, retention, expansion, and referral.
• Explore and optimize diverse growth channels including product-led growth, referral programs, lifecycle marketing, partnership initiatives, and community building.
• Analyze user behavior, cohort performance, and growth metrics to identify bottlenecks and opportunities, translating insights into scalable growth strategies.
• Partner with product, engineering, and data teams to build growth features, measurement capabilities, and experimentation infrastructure.
• Create automated marketing campaigns and user flows that drive engagement, reduce churn, and maximize customer lifetime value.
• Establish comprehensive growth measurement frameworks focused on sustainable, compounding growth metrics including activation rates, retention, and CAC/LTV optimization.

Senior Manager, Growth Marketing

People Operations

• Partner with the CPO to evolve our People roadmap aligned with business priorities, helping us scale to $50M ARR in the next few years.
• Provide hands-on talent acquisition guidance across all functions and levels; ensure Sortly’s hiring process is inclusive, data-driven, and designed for scale.
• Build and optimize core People programs across the employee lifecycle—onboarding, performance, rewards, compliance, and more—balancing operational excellence with a human touch.
• Lead annual cycles (mid-year and end-of-year focal reviews, compensation planning, engagement surveys) with clarity, structure, and inclusivity.
• Own our People systems (e.g., ATS, HRIS, WorkLeap) to drive automation, clean data, and actionable insights.
• Develop metrics and dashboards to measure People initiatives and inform decisions.
• Ensure compliance and risk mitigation while maintaining a nimble, startup-friendly approach.
• Design programs that support career progression, DEI, and employee engagement in ways that feel authentic.
• Team up with the business to bring our RISE values to life through People programs that foster trust, recognition, and growth.
• Partner with leaders to scale Sortly’s culture in a remote-first environment, ensuring connection and clarity as we grow.
• Lead and mentor the People Ops team to deliver operational excellence and thoughtful programming to employees and managers.
• Be a trusted thought partner to the CPO and executive team, offering both strategic perspective and tactical know-how.

Director, People Operations

Performance Marketing

ABOUT SORTLY: Sortly is a simple, multi-device inventory management solution used by SMBs and teams within corporations, government entities, music bands & sports teams
Values: Real, Inspiring, Smart, Empathetic
Role: Own evolution of demand generation strategy; design integrated campaigns, optimize funnels, partner with sales and product marketing to drive pipeline and revenue
Responsibilities: Strategic campaign architecture, pipeline acceleration, performance marketing oversight, revenue operations partnership, data-driven optimization, cross-functional leadership

Senior Demand Generation Manager

Recruitment

We’re growing, and we need a recruiting pro with strong partnership skills to help us.&nbsp;Sortly is looking for a Fractional Talent Acquisition Partner to initially take the wheel on 3–4 critical hires. You’ll be embedded with our hiring managers and People team, owning the full hiring journey from first outreach to signed offer. This is your chance to make a huge impact, fast.What You’ll Do<ul> <li>Partner with hiring managers to nail down must-have skills and culture add </li> <li>Source like a boss—tap networks, get creative, and bring in A+ talent</li> <li>Run the process end-to-end, keeping things fast, organized, and candidate-friendly</li> <li>Help shape the way we attract and close top talent in a high-growth environment </li> </ul>