Customer Success Manager
Accela
Customer Success Manager
SORACOM
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Texas • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
AWSIoT
About the role
- Key Responsibilities
- - You will deliver incremental revenue generated by existing assigned customers.
- - You will have a deep understanding of customer needs and requirements and effectively communicate how our solutions can address their challenges which will result in long term customer retention and/or revenue growth.
- - You will be able to proactively navigate throughout the customer organization to identify net new opportunities or incremental revenue at the assigned customers.
- - You will initiate training sessions for customers on product features, best practices, and usage optimization as needed.
- - You will stay abreast of industry trends, market activities, and competitors to maintain a competitive edge.
- - You will collaborate with technical teams to ensure accurate and tailored solution offerings to customers.
- - You will identify opportunities to co-market with strategic customers and collaborate with the marketing team to bring those opportunities to fruition.
- - You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily.
Requirements
- Key Requirements
- - You have 10-15 years of experience in generating revenue in cellular IoT solutions and services.
- - You are a high performer, consistently achieving or exceeding goals.
- - You understand customer needs and requirements to communicate how our solutions can address their challenges effectively.
- - You have extensive experience with customer agreements, negotiations, and billing structures.
- - You love to meet people and have the ability to travel up to 50% of the time.
- - You live in a major metro area within the US with easy access to air travel (e.g. Atlanta, Chicago, Dallas, New York, Denver, Phoenix).**
- Bonus Points If…
- - You also speak Spanish
- - You have experience working with Salesforce and Slack
- - You know the basics of networking, cellular and AWS services.
Benefits
- Why You’ll Love Working at Soracom
- - **Accelerated Learning, Real Impact:** At Soracom, you’ll grow faster than you thought possible. The pace, exposure, and ownership you’ll experience in your first six months rivals what many professionals gain in years elsewhere.
- - **Global Collaboration:** Join a truly international team where innovation thrives. You’ll work alongside exceptional colleagues from across the world — engineers, designers, and leaders united by curiosity, humility, and a shared mission to connect everything, everywhere.
- - **Purpose-Driven Work:** Your ideas will matter. From day one, you’ll take on meaningful challenges that directly shape how people and businesses connect through IoT technology.
- - **Competitive Rewards:** We offer a comprehensive compensation and benefits package, including **medical, dental, vision, life insurance, and retirement plans** designed to support you and your family.
- - **Balance & Well-Being:** Enjoy **paid time off** and a flexible culture that respects life outside of work — because creativity and innovation thrive when people are cared for.
- - **Empowered by Technology:** You’ll receive access to cutting-edge tools, empowering you to do your best work in the most modern, connected way possible.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cellular IoT solutionscustomer agreementsnegotiationsbilling structuresnetworkingAWS services
Soft skills
customer-centricproactiveemotionally matureability to communicatehigh performancerelationship building
