Customer Service Specialist

SORACOM

Customer Service Specialist managing customer and partner accounts at Soracom. Involves inquiry handling, shipping coordination, and event logistics.

Posted 6/10/2026full-timeRemote • Arizona, Colorado, Illinois, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances.
Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams.
You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily.

Requirements

What you’ll need

2-4 years of customer service or account management experience.
Strong verbal and written communication skills.
Proficiency with invoicing tools and shipping logistics platforms is a plus.
Ability to work independently in a remote environment.
Familiarity with order fulfillment and logistics processes is a plus.
You have extensive experience working with Salesforce and Slack
Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams.
Bonus Points If…
You also speak Spanish
You have worked with partners before as part of the sales cycle

Benefits

Comp & perks

Remote-first work environment for employees based in the United States
Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
Comprehensive health benefits including medical, dental, and vision coverage
Retirement benefits, including a 401(k) plan and company match
Life insurance, including basic, voluntary, and AD&D coverage
Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
Family-friendly benefits, including maternity, paternity, and parental leave
Short-term and long-term disability benefits
Employee stock option program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceaccount managementinvoicingshipping logisticsorder fulfillmentdata accuracyreportingtroubleshootingpartner managementsales cycle

Soft Skills

verbal communicationwritten communicationattention to detailproactive problem solvingindependencecustomer-centricemotionally matureresults-orientedteam collaborationevent coordination