Pension Administration

Sopra Steria

Pensions Administrator supporting UK pension scheme members for Sopra Steria, a technology-powered business services provider. Calculating benefits, resolving queries, maintaining records, and analysing pension data.

Posted 8/13/2026full-timeNewport • 🇬🇧 United KingdomMid-LevelSenior💰 £26,298 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong numerical skills and attention to detail in pension administration, ensuring accuracy in calculations and records. Proficient in data analysis and reporting, with a commitment to providing excellent customer service and maintaining confidentiality.

Highest-signal resume keywords

Pension Administration ExperienceData Analysis and ReportingMicrosoft Excel SkillsCustomer Service SkillsKnowledge of Pension Schemes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Numerical SkillsData AnalysisPension Contribution AdjustmentsAutomated Calculation RoutinesRecord Accuracy

Soft Skills

Attention to DetailOrganisational SkillsTeamworkDiscretionFlexibility

Tools & Technologies

Compendia Administration SystemMicrosoft Word

Certifications & Qualifications

Security Clearance Level: NPPV2

Industry Keywords

Police Pension SchemesCivil Service Pension SchemesPublic-Sector Defined-Benefit Schemes

About the role

Key responsibilities & impact

Produce and check calculations of members’ benefits using automated calculation routines
Prepare and check standard explanatory letters
Resolve pension-related queries by phone, live chat, and email
Work with other teams to resolve queries in a timely manner
Escalate complex cases or complaints to a senior administrator or SME
Ensure the accuracy of pension administration records in the Compendia administration system
Manage pension contribution adjustments, including agreeing and administering recovery plans
Collate and analyse data and prepare reports for senior team members
Work with the payroll team and Client’s reward team as required

Requirements

What you’ll need

Keen eye for detail and commitment to excellence
Ability to provide great customer service
High degree of accuracy and attention to detail
Good numerical skills
Ability to work in a team
Ability to maintain confidentiality and exercise discretion
Ability to prioritise multiple tasks and meet deadlines
Strong organisational skills
Ability to work independently
Flexible, honest, and respectful approach
Knowledge of Police Pension Schemes, Civil Service Pension Schemes, or other public-sector defined-benefit schemes is desirable
Payroll or pension administration experience is desirable
Experience analysing and interpreting complex data is desirable
Strong Microsoft Excel and Word skills are desirable
Security Clearance Level: NPPV2

Benefits

Comp & perks

Support for taking professional qualifications
Wellbeing-focused workplace
Flexible working arrangements
25 days annual leave
Choice to buy additional annual leave days
Health cash plan
Life assurance
Pension
Generous flexible benefits fund
Flexible working to support work/life balance