Senior Technical Account Manager

Sophos

Technical Account Manager for Sophos customers, providing technical advice and support. Engage with stakeholders to ensure proactive support and long-term success.

Posted 5/25/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

CloudCyber SecurityDNSLinuxMacOS

About the role

Key responsibilities & impact

The Technical Account Manager (TAM) acts as the primary technical advisor for a portfolio of Sophos customers and partners.
This role combines deep technical expertise with strong customer engagement, ensuring proactive support, faster issue resolution, and long-term customer success.
You will build an in-depth understanding of customer environments, advocate for their needs internally, and collaborate across teams to deliver high-quality support and strategic guidance.

Requirements

What you’ll need

Bachelor’s degree in computer science or related field
5 to 8 years of experience in technical support, customer-facing, or IT services roles
Minimum 2+ years of experience in a Technical Account Manager (TAM) or equivalent role
Operating systems: Windows, Linux, macOS
Core IT infrastructure: Active Directory, DNS, DHCP, GPO, virtualisation
Networking fundamentals: protocols, packet flow, VPN technologies
Cybersecurity fundamentals: endpoint and network security
Cloud technologies and web/email systems
Strong troubleshooting and analytical skills
Strong customer focus with enterprise-level support experience
Excellent communication and presentation skills
Ability to manage escalations and handle complex customer situations
Strong stakeholder management and cross-functional collaboration
Ability to prioritise in a high-volume environment
Coaching and mentoring capability
Proactive, detail-oriented, and solution-driven mindset
Preferred to have exposure to enterprise sales environments

Benefits

Comp & perks

Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.
Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
Employee-led diversity and inclusion networks that build community and provide education and advocacy
Annual charity and fundraising initiatives and volunteer days for employees to support local communities
Global employee sustainability initiatives to reduce our environmental footprint
Global fitness and trivia competitions to keep our bodies and minds sharp
Global wellbeing days for employees to relax and recharge
Monthly wellbeing webinars and training to support employee health and wellbeing

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Hard Skills & Tools

technical supportcustomer-facing rolesIT servicesWindowsLinuxmacOSActive DirectoryDNSDHCPVPN technologies

Soft Skills

troubleshootinganalytical skillscustomer focuscommunication skillspresentation skillsstakeholder managementcross-functional collaborationprioritizationcoachingmentoring