Own and manage a portfolio of existing enterprise customer accounts.
Drive timely and successful contract renewals through proactive customer engagement.
Build and maintain strong relationships with business, technical, and executive stakeholders, including IT and security leadership.
Identify, develop, and close upsell and cross-sell opportunities within existing enterprise accounts.
Create and execute strategic account plans focused on retention, expansion, and long-term growth.
Position additional Sophos solutions based on evolving customer security needs, priorities, and roadmap alignment.
Navigate multi-stakeholder buying environments within existing customers.
Partner closely with Sales Engineering to support solution positioning, demonstrations, and technical validations.
Manage renewal and expansion opportunities through formal procurement and contracting processes when applicable.
Collaborate closely with channel partners and system integrators to support renewals and expansion motions.
Coordinate internal resources across Sales Engineering, Customer Success, Support, Product, and Leadership teams.
Maintain clear ownership and accountability for account outcomes, even in partner-involved sales motions.
Build and maintain accurate renewal and expansion forecasts.
Accurately track account activity and opportunities and maintain CRM data integrity.
Deliver predictable outcomes through strong execution, planning, and operational rigor.

Requirements

Experience managing and growing enterprise customer accounts.
Demonstrated success driving renewals and expansion within existing customers.
Excellent relationship building and consultative selling skills.
Strong consultative selling, negotiation, and relationship-building skills.
Ability to align customer needs to solution value over time.
Experience selling cybersecurity, SaaS, or enterprise technology solutions (preferred).
Experience managing enterprise renewals involving procurement and contracting (preferred).
Experience collaborating with channel partners and sales engineers in enterprise environments (preferred).

Benefits

Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.
Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit.
Employee-led diversity and inclusion networks that build community and provide education and advocacy.
Annual charity and fundraising initiatives and volunteer days for employees to support local communities.
Global employee sustainability initiatives to reduce our environmental footprint.
Global fitness and trivia competitions to keep our bodies and minds sharp.
Global wellbeing days for employees to relax and recharge.
Monthly wellbeing webinars and training to support employee health and wellbeing.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

contract renewalsaccount managementupsellingcross-sellingstrategic account planningCRM data integrityprocurement processescontracting processescybersecurity solutionsSaaS solutions

Soft Skills

relationship buildingconsultative sellingnegotiationcustomer engagementstakeholder managementcollaborationaccountabilityplanningoperational rigorexecution