Sophos

Senior Product Manager

Sophos

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

Tech Stack

Cyber Security

About the role

  • Operate as a structured, consistent feedback channel between the field and the Sophos Product team.
  • Capture partner and customer feedback on product usability, feature gaps, pricing, and competitive alternatives.
  • Serve as the primary field resource for CISO Advantage MSP partners within your region.
  • Support MSP partners in delivering effective training and onboarding experiences to end-user organizations.
  • Work closely with regional Sales and Channel teams to align enablement activity with commercial priorities.
  • Collaborate with Product Marketing to validate regional messaging and surface localization requirements.

Requirements

  • 5–8 years of experience in a cybersecurity-related role, this could include technical pre-sales, partner success, channel enablement, security consulting, or a vendor-side field role.
  • Experience working with or within an MSP, channel partner, or VAR environment, understanding how managed service businesses operate and how they engage their customers.
  • Exposure to security programme management, GRC, or vCISO service delivery, either from the customer, MSP, or vendor side.
  • Experience in a product feedback, customer success, or voice-of-customer role within a B2B SaaS or security vendor environment.
  • Demonstrated experience supporting end-user training, onboarding, or adoption programmes, either directly or through channel partners.
Benefits
  • Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.
  • Employee-led diversity and inclusion networks that build community and provide education and advocacy
  • Annual charity and fundraising initiatives and volunteer days for employees to support local communities
  • Global employee sustainability initiatives to reduce our environmental footprint
  • Global fitness and trivia competitions to keep our bodies and minds sharp
  • Global wellbeing days for employees to relax and recharge
  • Monthly wellbeing webinars and training to support employee health and wellbeing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cybersecuritysecurity programme managementGRCvCISO service deliveryB2B SaaScustomer successproduct feedbackonboardingtrainingchannel enablement
Soft Skills
communicationcollaborationfeedbacktraining supportpartner engagementcustomer engagementlocalizationorganizational alignmentproblem-solvinginterpersonal skills