Sophos

Senior Manager, Sales Operations

Sophos

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Salary

💰 CA$131,000 - CA$219,000 per year

Job Level

Senior

Tech Stack

ERPPythonServiceNowSQL

About the role

  • Own the Power BI analytics ecosystem for GCX, including data modeling, optimization, refresh processes, permissions, governance, and quality assurance.
  • Build and maintain the reporting infrastructure that powers GCX operational metrics, pipeline visibility, performance dashboards, and leadership reporting.
  • Serve as product owner for data sources feeding GCX analytics (Salesforce, ServiceNow, subscription/ERP systems, customer-health tools, and Snowflake).
  • Partner with Sales Ops, RevOps, FP&A, and IT to align definitions, pipeline logic, customer hierarchies, and data governance standards.
  • Continuously assess, evaluate, and introduce new tools and technologies that increase reporting efficiency and improve data accuracy.
  • Design, develop, and manage scalable dashboards, analytical models, and reporting frameworks used by GCX executives and operational teams.
  • Analyze customer journey, sales funnel, renewal pipeline, TAM/PS utilization, and Support performance data to deliver actionable insights.
  • Build weekly, monthly, and quarterly reporting packages with clear summaries and recommendations for senior leadership.
  • Translate leadership questions into measurable KPIs, repeatable reporting structures, and insights that drive data-driven decision-making.
  • Perform deep-dive analysis to identify trends, operational risks, opportunities, and efficiency improvements across GCX motions.
  • Align analytics, tooling, and reporting with GCX strategic priorities, quarterly business reviews, MBO planning, and annual forecasting cycles.
  • Drive standardization of metrics, definitions, reporting cadences, and dashboards across global GCX teams.
  • Support planning activities including capacity models, segmentation, coverage ratios, headcount planning, and performance tracking.
  • Partner with Enablement to ensure teams are trained on tools, dashboards, data literacy, and analytics best practices.
  • Represent GCX as a subject matter expert in company-wide analytics and operational data initiatives.
  • Lead and mentor a team of analysts and tool specialists, fostering a culture of analytical rigor, operational excellence, and continuous improvement.
  • Set team priorities, manage intake and sprint cycles, and ensure high-quality delivery across analytics initiatives.
  • Provide coaching and development opportunities to strengthen technical and business acumen within the team.

Requirements

  • 7+ years in Sales Operations, CS Operations, RevOps, Business Intelligence, or analytics-focused roles.
  • 7+ years of experience with visualization tools, with deep expertise in Power BI (data modeling, DAX, Power Query, governance).
  • Expertise in data tools such as Snowflake, Salesforce, Excel, and other data visualization or reporting tools
  • Proficiency with Salesforce reporting, data structures, and cross-functional operational datasets.
  • Experience with Snowflake, Excel, and enterprise data environments.
  • Demonstrated ability to build and scale reporting frameworks, KPIs, and data models for executive stakeholders.
  • Proven experience supporting senior leaders and operational teams with actionable insights and data-driven recommendations.
  • Strong storytelling and communication skills—able to turn complex data into clear, concise insights for technical and non-technical audiences.
  • Experience mentoring or guiding analysts or junior team members.
  • Experience in SaaS or subscription-based businesses supporting post-sales or global customer organizations. (Preferred)
  • Familiarity with ServiceNow, PSA tools, customer-health platforms, and usage or telemetry analytics. (Preferred)
  • Background in SQL or Python for data extraction, transformation, or advanced analysis. (Preferred)
  • Experience working directly with regional field operations teams or sales executives. (Preferred)
Benefits
  • Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.
  • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
  • Employee-led diversity and inclusion networks that build community and provide education and advocacy
  • Annual charity and fundraising initiatives and volunteer days for employees to support local communities
  • Global employee sustainability initiatives to reduce our environmental footprint
  • Global fitness and trivia competitions to keep our bodies and minds sharp
  • Global wellbeing days for employees to relax and recharge
  • Monthly wellbeing webinars and training to support employee health and wellbeing

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Power BIdata modelingDAXPower QuerySnowflakeSalesforceExcelreporting frameworksSQLPython
Soft skills
storytellingcommunicationmentoringanalytical rigoroperational excellencecontinuous improvementdata-driven decision-makingcoachingteam managementcross-functional collaboration