Senior Product Operations Analyst
Sophos
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇷🇴 Romania
Visit company websiteJob Level
Senior
Tech Stack
Cyber Security
About the role
- Serve as the primary operational contact for Advisory Services subscription customers, managing scoping and setup for Incident Response and Red Team engagements.
- Validate Service Unit (SU) availability for testing activities and coordinate with internal teams when additional SUs are required.
- Create and maintain projects for subscription-initiated tests and support accurate time and activity tracking.
- Coordinate with consultants, PMs and leadership to ensure timely closure of projects, retainers and backlog items.
- Support setup and management of legacy retainers, subscription refreshes, MDR/MXDR activities and onboarding processes.
- Handle operational tasks such as debook case creation, WAR project follow-ups and administrative requests from customers or internal teams.
- Track revenue, budgets and key metrics for Advisory Services and produce regular operational reports.
- Prepare Statements of Work (SoWs), purchase orders and other operational documentation.
- Assist with monitoring and renewing of third party product licensing.
Requirements
- Strong experience in operations management, ideally in cybersecurity or IT services.
- Proven ability to manage multiple projects and stakeholders simultaneously.
- Excellent communication and coordination skills for client and internal interactions.
- Experience in budget and revenue tracking, project tracking, and reporting.
- Attention to detail and process-oriented mindset.
- Ability to work independently in a remote setting while maintaining team collaboration.
- Proficiency with operational tools and project management software.
Benefits
- Sophos operates a remote-first working model, making remote work the primary option for most employees.
- Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementproject trackingbudget trackingreportingIncident ResponseRed Team engagementstime trackingadministrative tasksthird party product licensing
Soft skills
communication skillscoordination skillsattention to detailprocess-oriented mindsetability to manage multiple projectsstakeholder managementindependent workteam collaboration