Sr. Community Manager
Kaseya
CloudCyber Security
Salary
💰 $84,700 - $140,700 per year
Job Level
JuniorMid-Level
Tech Stack
CloudCyber Security
About the role
- Sophos is a global leader and innovator of advanced security solutions, delivering endpoint, network, email, cloud security and MDR services.
- Support the U.S. Public Sector sales organization across all Sophos solutions and services (Federal, State & Local Government, K-12, Higher Education).
- Partner closely with sales, product management, and channel teams to deliver product demonstrations, proof of concepts (POCs), and technical expertise.
- Provide presales support through remote and onsite engagements; deliver technical presentations and respond to technical questions.
- Create and maintain enablement tools such as demo environments, technical videos, and POCs.
- Build and maintain strong partner technical relationships and participate in channel partner enablement and technical training.
- Support lead generation initiatives including events, webinars, and user groups.
- Gather customer and partner feedback to share with product management to influence product direction.
- Travel occasionally to customer, partner, and internal meetings or trainings.
Requirements
- Minimum of 2 years’ experience in presales support, technical support, or IT administration (e.g., designing, managing, or supporting technical solutions).
- Strong technical expertise in networking, endpoint security, email security, and managed detection & response (MDR).
- Excellent troubleshooting skills with the ability to solve complex technical challenges.
- Strong presentation, communication, and interpersonal skills, with experience engaging both technical and executive audiences.
- Excellent project management and technical writing skills.
- Knowledge of the security software industry, competitors, and evolving market trends.
- Familiarity with Sophos solutions or similar competitive products preferred.
- Relevant certifications in networking, security, or cloud technologies are a plus.
- Desired (not required):
- Hands-on IT infrastructure management experience.
- Experience selling security solutions.
- Direct presales experience.
