Director, Strategic Accounts – Health Systems

SOPHiA GENETICS

Director of Strategic Accounts leading healthcare system relationships for SOPHiA GENETICS. Driving customer success and revenue retention through strategic partnerships and account management.

Posted 6/25/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesLead💰 $112,000 - $204,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain long-term relationships with key decision-makers at large, strategic healthcare systems.
Develop comprehensive account plans with clear goals and strategies to maximize revenue potential.
Act as a trusted advisor, providing expert insights on how SOPHiA GENETICS solutions help customers achieve their desired outcomes.
Identify and drive new business opportunities within assigned accounts, leading contract negotiations to mutually beneficial outcomes.
Own regular customer business reviews and champion a seamless cross-functional customer experience.
Develop KOL relationships and leverage their expertise to build brand awareness and support organizational goals.

Requirements

What you’ll need

5–10 years of experience in sales, account management, or customer success, primarily in the healthcare industry.
Bachelor’s degree or equivalent required; Master’s or PhD a plus.
Strong skills in strategic planning, verbal and written communication, and project management.
A deep understanding of complex product positioning and the ability to tailor solutions to meet client needs.
Experience with CRM utilisation and reporting.
A proactive, analytical self-starter who thrives in a cross-functional, deadline-driven environment.

Benefits

Comp & perks

Outstanding Medical, Dental & Vision with 90% Employer Contribution
Company matched 401K at 4%
Company-paid short & long-term disability insurance
FSA commuter benefits
20 Days PTO, increasing to 25 with tenure; 5 Days Sick and 14 Public Holidays
Free EAP

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

salesaccount managementcustomer successstrategic planningproject managementCRM utilisationreportingcomplex product positioning

Soft Skills

verbal communicationwritten communicationanalytical skillsproactiveself-startercross-functional collaborationrelationship building

Certifications

Bachelor’s degreeMaster’s degreePhD