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Customer Success Manager
SOPHiA GENETICS. Proactive engagement and relationship building with existing customers to support day-to-day utilisation.
Posted 5/6/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $71,250 - $143,750 per yearWebsite
About the role
Key responsibilities & impact- Proactive engagement and relationship building with existing customers to support day-to-day utilisation.
- Collaborate internally with colleagues in technical teams and supply chain to ensure our customers have their products when they need it, and their problems are solved swiftly.
- Identify opportunities to upsell or cross-sell across product lines and solutions, and partner with Sales to drive account expansion.
- Full contract management including renewal, changes and tender.
Requirements
What you’ll need- 3+ Years of experience in Sales and Account Management.
- Industry experience within Software / SaaS platforms, Diagnostics or Life Sciences are an advantage but not essential.
- You will know the full account management lifecycle including contract management, renewal and tender.
- Ideally you will have worked with customer groups internationally before.
Benefits
Comp & perks- Outstanding Medical, Dental & Vision with 90% Employer Contribution
- Company matched 401K at 4%
- Company-paid short & long-term disability insurance
- FSA commuter benefits
- 20 Days PTO, increasing to 25 with tenure; 5 Days Sick and 14 Public Holidays
- Free EAP
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcontract managementupsellingcross-sellingcustomer relationship management
Soft Skills
proactive engagementrelationship buildingcollaborationproblem solving