Claims Adjuster Trainee
Allstate
Claims Adjuster
Sonsio Vehicle Protection
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $19 per hour
Job Level
Mid-LevelSenior
About the role
- Have thorough knowledge of service agreements, claims guidelines and settlement procedures
- Accurately process claims by following each step of a claim
- Handle claim inquiries from customers and repair facilities and document detailed notes
- Meet call volume and quality standards (minimum 55 calls/day, on phone 80% of the time, answer within 45 seconds, average call ~5.5 minutes)
- Follow Claims comment worksheet for all notes and maintain QA standards (above 90%, audits no more than 2% errors)
- Establish good working relationships with customers and repair facilities
- Process photos for damage verification and document all gathered information
- Handle calls from specific tire programs (Dealer Tire and other level 1 calls) after training
- Update claims throughout the day and update minimum of 7 claims per day when waiting for calls
- Maintain attendance, punctuality, and readiness to take calls
Requirements
- Thorough knowledge of all service agreement (terms and conditions), claims guidelines and updating\settlement claim procedures
- Quality Assurance scores above 90% with at least half having a 100% score
- Timely and accurate processing of each claim
- Handle all claim inquiries from customers and repair facilities
- Notes must include who you talked with, complete description of the failure, location of the failed component, and any other information needed
- Level 1 claims adjuster standard for calls: minimum of 55 calls each day
- Be on the phone 80% of the time and answer calls within the first 45 seconds
- Average length of calls at 5 1\2 minutes
- Follow Claims comment worksheet for all notes
- Establish good working relationships with customers and repair facilities (no complaints standard)
- Process all photos received on claims where damage verification is needed
- Have complete understanding of all tire programs (including Dealer Tire) and be able to process claims under each program
- Maintain attendance and punctuality and be ready to take phone calls at the start of scheduled shifts
- Update a minimum of 7 claims per day while waiting for a call
- Seeks additional work when assigned work is completed
- Other Duties as Assigned
Benefits
- paid time off
- medical
- dental
- vision
- 401k match (50% on the dollar up to 7% of employee contribution)
- The total compensation package may also include commission, bonus or profit sharing
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims processingdamage verificationquality assuranceclaims guidelinesservice agreementscall handlingdocumentationcustomer inquiriesclaims adjustmentphoto processing
Soft skills
communicationrelationship buildingattention to detailpunctualityattendancetime managementproblem-solvingcustomer serviceadaptabilityteamwork
