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Hearing Care Specialist – Virtual Care
Sonova GroupHearing Care Specialist in Virtual Care ensuring smooth day-to-day operations with a customer-first approach. Coordinating appointments and supporting clients' experience in hearing healthcare services.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organisational and scheduling skills to effectively manage Virtual Care appointments and clinician diaries while ensuring exceptional client experiences. Proficient in handling insurance administration, invoice processing, and operational projects with a customer-first mindset.
Highest-signal resume keywords
Organisational SkillsScheduling SkillsInsurance AdministrationMicrosoft ExcelCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Claims ManagementInvoice ProcessingData ManagementVirtual Care CoordinationProcess Improvement
Soft Skills
Attention to DetailProblem-Solving AbilityAdaptabilityClient-Focused Mindset
Tools & Technologies
Microsoft OfficeGensolve
Industry Keywords
Clinic AdministrationAudiologyInsurance ProcessesVirtual Care Services
About the role
Key responsibilities & impact- Coordinate and optimise Virtual Care appointments and clinician diaries
- Respond to changing service demands and support clinician scheduling requirements
- Manage insurance administration, including claims, quotes, trials, and insurer communications
- Support invoice processing and insurance payment reconciliation activities
- Coordinate Virtual Care stock and web shop product inventory
- Assist with business initiatives, process improvements, and operational projects
- Help ensure an exceptional experience for clients accessing our Virtual Care services
Requirements
What you’ll need- Strong organisational and scheduling skills
- Customer-first mindset and commitment to service excellence
- Excellent attention to detail and problem-solving ability
- Confidence working with systems, data, invoices, and client records
- Strong Microsoft Office skills, particularly Excel and Word
- Ability to manage competing priorities in a demand-driven environment
- Experience in clinic administration, audiology, insurance processes, or Gensolve would be advantageous but is not essential.
Benefits
Comp & perks- Health and wellness programs
- Equal opportunity employer
- Supportive team environment